Service Greeter - Princeton BMW

Service Greeter

Princeton BMW has an outstanding opportunity for a Service Greeter to join their team and the Holman family!

Job Duties

• Greet customers warmly and promptly upon their arrival at the dealership's service department. Ensure all customers feel welcomed and valued.
• Present in a professional and approachable manner, as first point of contact for customers.
• Initiate friendly conversations with customers to determine the purpose of their visit and understand their needs or concerns regarding their vehicle's service requirements.
• Use active listening skills to assess customers' needs and direct them to the appropriate service advisor or department within the dealership, guiding customers to the right area for scheduled service appointments or other inquiries.
• Efficiently manage the check-in process for customers with scheduled service appointments.
• Possess a comprehensive understanding of the dealership's layout, departments, and personnel to effectively guide customers to their desired destination within the facility.
• Provide support to service advisors by performing various administrative tasks
• Strive to exceed customer expectations by providing exceptional service at every interaction. Address customer inquiries and concerns promptly and professionally, ensuring a positive experience throughout their dealership visit.
• Keep the service reception area tidy and organized to create a pleasant environment for customers.
• Collaborate effectively with other dealership staff members to ensure seamless coordination of customer service efforts and maintain a cohesive work environment.

Education and/or Training:

• High School Diploma or equivalent
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 1-3 years' experience in administrative services or related fields
• Prior experience in a customer-facing role; experience handling customer concerns or complaints with professionalism and empathy
• Knowledge of work processes and tools is generally limited to own area of responsibility
• Understanding of accounting principles and bookkeeping software may be required

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $24.74 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.