Customer Project Specialist

Project Manager

This position is accountable for managing small to large customer project orders. This includes initiating, planning, executing, controlling, and closing of customer projects. The individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, bill of material alignment with specifications, and clarifies exceptions. Manages complete job process from order preparation, through manufacturing release, product shipment, post shipment support, and financial reconciliation utilizing a base knowledge of Schneider Electric products and their use.

Partners with Field Sales or higher level project management roles to review and validate the project's purchase order and bill of material, including both technical and commercial elements, becomes lead contact for customer for balance of project order. Validates a project schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities and third party vendors. Monitor the execution of the customer's project order, verifying execution of the project through kick-off meetings, communication to all parties, and exchange of technical requirements and project plan information. Monitor the performance of the customer's project through its lifecycle. Key activities include task completion verification, project team monitoring, schedule reporting, and issue resolution. Lead the closeout of the customer's project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. Compares/differentiates/propose alternate products with additional customer value. Solves problems with customer interaction that results in positive feedback and improved relationship. Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes, and terminology needed for effective project management.

This position requires a 4-year engineering degree in ME/EE/IE, or equivalent experience. Industry experience a plus. The ideal candidate will possess excellent communication and interpersonal skills, the ability to multi-task, work in a fast-paced environment, and have time management skills. Standard business application software experience to include MS Office, MS Excel, and MS Access. CAPM certification a plus. Proven track record in managing technical projects, particularly in equipment and engineering environments. Strong technical knowledge with expertise in project planning, organization, and resource control. Demonstrated ability to create detailed project documentation and risk management strategies. Excellence in stakeholder management and cross-functional team coordination. Strong analytical and problem-solving capabilities with attention to quality standards.

Opportunity to manage diverse projects and drive technical innovation. Dynamic environment with direct customer interaction and strategic impact. Professional growth through hands-on experience with various technical projects. Development of advanced project management and leadership capabilities. Chance to work with cross-functional teams and shape project outcomes.

Schneider Electric