Financial Clearance Team Member I

Sutter Health Job Opportunity

Serves as the pre-service point of contact for patients to obtain all necessary information to pre-register and financially clear patients prior to day of service delivery. Handles non-clinical referrals and authorization coordination and unbilled account follow-up. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact by demonstrating knowledge of Sutter's Health system and service offerings.

Education:

• HS Diploma or General Education Diploma (GED)

Skills and Knowledge:

• Working knowledge of medical and insurance terminology.
• Working knowledge of applicable Federal, State, and local laws and regulations.
• Time management skills and the ability to manage frequent telephone patient contacts while effective maintaining and documenting data in the patient registration systems.
• Ability to utilize multiple modes of communication (e.g. phone, fax, patient portal, e-mail, physician portal, mail, etc.) in a professional, accurate, efficient and courteous manner.
• Ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Strong data entry skills.
• Verbal and written communication and active listening skills.
• Interpersonal skills necessary in dealing with internal and external customers.
• Accuracy and attentiveness to detail.
• Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Ability to work with and maintain confidential information.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: None

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $21.04 to $29.45 / hour. B State Pay Range Pay Range is $22.96 to $32.13 / hour. A State Pay Range Pay Range is $25.25 to $35.34 / hour.

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.