Sales and Service Technician

Job TitleResponsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other productsCommunicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales.Provide excellent customer service to ensure a positive in-store experience.Input customer sales information into Dyson system to properly process orders.Submit daily/weekly reports of products and customers serviced and other reporting as necessaryProperly manage parts usage and inventory as required and directedEnsure all process activity is communicated and Dyson service levels are understood and exercisedAssist Customer Service Team in escalated repair instancesQualificationsExperience in a customer service and sales related positionExperience using and learning about consumer electronics, especially Dyson productsAptitude for acquiring skills in technical repairsCollaborative with proven success in team environmentsAbility to prioritize and work in a fast-paced environmentGreat written, verbal and interpersonal communication skillsExperience using Microsoft Office, including Word, Outlook, and Excel;Ability to lift and move up to 50 lbs.High School Diploma or equivalent requiredMust be at least 18 years of age.BenefitsAt Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.Financial benefits:401K with up to a 4% matchCompany paid Life Insurance and AD&DFlexible Savings Account (FSA) and Health Savings Account (HSA)Lifestyle benefits:Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation TimePre-tax Commuter Benefits (applicable areas only)Generous Child Care Leave ProgramWellness ProgramEmployee Assistance ProgramGenerous Dyson Product DiscountsHealth benefits:Multi-Level Healthcare Coverage OptionsVision & Dental CoverageCompany paid Short-Term and Long-Term DisabilityDyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.