Administrative Patient Representative

Administrative Patient Representative

Wilsons Mills, NC $34,499 - $46,099 a year

Job Type: Full Time

Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely submission of billing invoices and reports while supporting daily clinic operations.

Major Responsibilities:

• Register patients promptly, collecting accurate information and scheduling initial and follow-up visits.
• Update and maintain patient medical records with new information.
• Handle incoming calls to schedule appointments, determining appropriate providers and visit types.
• Collect payments including co-pays and deductibles, documenting receipts and preparing daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices to the billing department under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist in tracking supply inventory and notify supervisors when reordering is needed.
• Serve as receptionist, greeting patients and answering phones in a courteous manner.
• Support non-invasive medical procedures or act as a security observer as needed.
• Direct emergency messages and assist administrative/medical staff as required.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical business office or public contact roles.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills required.

Physical Requirements: Ability to see and read printed data and screens, manual dexterity, and ability to lift, stoop, bend, kneel, and reach.

MLee Healthcare Staffing and Recruiting, Inc