Ping Identity Support Engineer / Lead

Job Title: Ping Identity Support Engineer / Lead

Work Location & Reporting Address: Raleigh, NC or Tennessee, IL(Hybrid)

Job Details:

Minimum years of experience required: 5 to 10+ years

Certification needed: No

Detailed Job Description:

We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.

Key Responsibilities:

• Support and administer PingFederate, PingAccess, PingDirectory, PingID, PingOne, DaVinci, PingAuthorize, and PingOne Protect/Risk.

• Troubleshoot authentication, SSO, federation, MFA, and directory-related issues.

• Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.

• Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication.

• Perform incident, problem, change, and release management activities.

• Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mTLS configurations.

• Execute patching, upgrades, operational readiness checks, and production deployments.

• Monitor platform health, capacity, availability, and security events.

• Develop runbooks, knowledge articles, and automation opportunities.

• Collaborate with vendors, application teams, infrastructure teams, and security operations.

Required Skills:

• Hands-on experience with Ping Identity products

• Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication

• Expertise in:

o SAML 2.0

o OAuth 2.0

o OpenID Connect (OIDC)

o LDAP

o SCIM

o RADIUS

o Kerberos

• Experience with SSL/TLS certificates, PKI, and key management

• Strong troubleshooting and incident-management skills

• Experience working in enterprise production support environments

Preferred Skills:

• Ping Identity Certifications

• Experience with Passkeys, FIDO2, and WebAuthn

• Knowledge of Microsoft Entra ID, Okta, or other IAM platforms

• Scripting using PowerShell, Python, or Shell

• Healthcare, BFSI, or regulated industry experience

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