Branch Manager

Job Summary

As a Branch Director, you will oversee multiple practice directors and/or double down as a Practice Director for one practice group. Motivates and provides direction to all branch employees. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and creates and maintains a productive business generation culture; facilitates cross-market activities for all practice groups. Oversees and supervises the administrative functions of the branch office.

Key core competencies include:

Results and Execution (Drive & Operational Execution)

• Responsible for overall branch growth via revenue generating activities/multi-practice group performance.
• Execute operational focus areas.
• Meet productivity standards, individual and practice groups.
• Ensure consistent execution of operational best practices.
• Make timely and quality decisions.
• Balance managerial and operational responsibilities.

Infrastructure (Resource Management)

• Attract, source and hire.
• Train, develop and retain staff.
• Create a high-performing team dynamic and positive business development culture.
• Identify and develop high-potential performers.

Business Analysis

• Achieve revenue, margin and operating income goals.
• Expert knowledge of responsible practice groups.
• Display understanding of financial business trends and execute appropriate strategy.

Communication/Collaboration

• Effective communication (feedback, difficult messages, expectations, ownership, corporate goals and accountability).
• Build collaborative relationships throughout the organization and your market.
• Motivate, inspire and lead by example.
• Provide consistent recognition.
• Lead and manage change.
• Facilitate resolution with internal staff, clients and candidates.
• Delegate responsibility.
• Conduct effective meetings, trainings and presentations.

Customer Focus

• Create, develop and execute on customer retention and expansion strategy for branch.
• Build customer loyalty by providing, ensuring and monitoring superior service.

Leadership Approach

• Leads with character, builds trust, respect and credibility through actions and behaviors along with placing team ahead of self.
• Promote and support an inclusive work environment.
• Aware of and accepts responsibility for own actions and behaviors.
• Create a positive, collaborative and balanced branch culture.
• Provide mentoring, coaching and development of all staff.
• Follow through on commitments.
• Invest in own and other personal development and progression.

Qualifications:

• Bachelor’s degree or equivalent, preferred.
• 2+ years’ management or equivalent experience required.
• 2+ years’ Talent Manager experience required.
• Proven performance in Talent Manager or Practice Director roles.
• Experience developing and managing budgets.
• Demonstrated success in business generation, leading and driving business development.

Excellent communication, presentation and problem-solving skills