Site Reliability Engineer

Job Description

Job Description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

As a Site Reliability Engineer for Arrive Logistics, you will be responsible for building a purposeful, proactive, and sustainable approach to reliability based on core SRE principles and practices. Your role covers the entire life-cycle of a product: from helping engineering teams with architecture and delivery to on-call incident response and triage. You will work with tools and platforms like New Relic, Docker, Azure, and Kubernetes (AKS) to help teams rapidly deliver code to production that aligns with our reliability goals. You’ll sit within the Platform Engineering Organization supporting technology powering Arrive Logistics in the fast-paced freight industry. If you’re passionate about reliability and want to join an established SRE team that’s raising the bar across the org, read on.

What You'll Do

• Create monitoring, alerting and dashboarding solutions that improve visibility into Arrive’s application performance and business metrics.
• Deliver features and fix bugs to ensure the reliability of systems, including supporting teams by contributing code to their back-end and front-end applications.
• Collaborate with others to architect and design production applications against critical challenges at the software and cloud infrastructure level.
• Perform root cause analysis and post-mortems with an eye towards future prevention.
• Create automation to ensure repeatability, eliminate toil, and reduce mean time to detection and resolution.
• Improve platform security posture, including secrets management, identity and access (Managed Identity, RBAC), and remediation of security findings.
• Partner with stakeholders across the organization to understand and drive requirements that take in all parties’ needs and reach optimal outcomes. Utilize knowledge of business needs and project requirements to assess benefit and risk and advise on the best course of action. 
• Design CI/CD pipelines for applications and infrastructure.
• Operate and scale our Kubernetes (AKS) clusters and Azure networking, including ingress, DNS, private endpoints, and API gateways.
• Produce high quality documentation and support tooling.
• Participate in on-call rotations and incident management.

Qualifications

• 2+ years of experience in systems, software, platform, site reliability, or DevOps engineering
• 1+ years of experience building or operating cloud applications on a major provider such as Azure (preferred), AWS, or GCP
• Comfortable working through ambiguous problems and turning them into clear, working solutions
• Understanding of SLIs and SLOs as they relate to reliability
• Experience with CI/CD tools such as Azure DevOps, GitHub Actions, or similar
• Familiarity with cloud automation using Infrastructure as code tools like Terraform (preferred), Chef, or Puppet
• Experience running containerized workloads on Kubernetes (AKS preferred)
• Understanding of cloud networking, such as VNets, DNS, load balancing, ingress controllers (e.g. Traefik), private endpoints, and API gateways (e.g. Azure API Management)
• Experience writing code in .NET, Java/Kotlin, Node.js, or Python
• Exposure to multiple types of datastores and messaging such as SQL Server, PostgreSQL, Redis, and Azure Service Bus
• Understanding of on-call rotations and incident management, and ability to work an after-hours on-call rotation
• Comfortable using AI tooling (e.g. Claude) in day-to-day engineering (preferred)
• Familiarity with cloud security practices such as secrets management, Managed Identity, and least-privilege access (preferred)

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Sweat it out with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact View email address on ziprecruiter.com for verification.