Supervisory Medical Support Assistant

Supervisor for Medical Support AssistantsThis position serves as a Supervisor for Medical Support Assistants at the White River Junction VA Healthcare Center. Duties may include, but are not limited to:Establishes work priorities.Identifies developmental training needs of employees.Provides or arranges for training.Conducts in-service on-the-job skills assessment and instruction.Assigns work based on requirements and resources available.Reviews work produced and analyzes weekly reports to evaluate production.Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns.Conducts regular staff meetings with medical support assistants.Communicates and updates on policy changes and new procedures.Acts as liaison with medical support assistants, medical staff, nursing staff and other services.Collects, compiles and tracks data and statistical information in support of several VAs, and local programs.Work Schedule: Monday - Friday, 8:00am - 4:30 pmTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: F01629Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedNotifications:This position is in the Excepted Service.This position is NOT a Bargaining Unit position.Travel and relocation expenses are not authorized.The incumbent may be required to travel to other VA campuses and CBOC's.Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure, and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.This position is covered by a special rate.Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.Veterans' preference does not apply for internal or other current permanent Federal agency employees.Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.