Pediatric Medical Assistant

Pediatric Medical Assistant

Jacksonville, Florida

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a skilled and compassionate Medical Assistant with a patient and family-first mindset. The Medical Assistant will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families.

What You'll Do

Patient Care

• Escort patients to exam rooms and prepare them for examinations.
• Take and record patients' vital signs, such as blood pressure, temperature, and pulse.
• Assist healthcare providers during medical procedures and examinations.
• Administer medications and injections as directed by healthcare providers.

Administrative Support

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Analyze, update and maintain patients' medical records, ensuring accuracy and confidentiality.
• Process lab specimens and prepare them for testing.
• Assist with insurance verification and billing tasks as needed.

Patient Education & Support

• Provide patients and their families with information and instructions regarding their medical conditions, treatments, and medications.
• Educate patients and their families on preventive healthcare measures and lifestyle modifications.
• Ensure patients and their families understand their treatment plans and follow-up care instructions.
• Prepare exam rooms and medical equipment for patient use.

Infection Control and Safety

• Follow established protocols for infection control and maintain a clean and safe environment.
• Dispose of biohazardous materials and medical waste in accordance with regulations.
• Adhere to safety policies and procedures to prevent accidents and injuries.

Other Duties as Assigned

• Other Duties as Assigned

What You'll Need

• Education: High school diploma or equivalent; completion of a medical assisting program (preferred).
• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential (preferred).
• Experience: Minimum one year previous experience working as a medical assistant or patient-facing role in a clinic or hospital setting. Pediatric experience and vaccine administration experience highly preferred.
• Other Requirements: Current CPR certificate
• Knowledge of clinical and theoretical clinical processes and principles, along with medical practices protocols and standards.
• Familiarity with state and federal laws related to healthcare (HIPAA, scope of practice, etc.)
• Proficiency in basic medical procedures, such as taking vital signs and administering medications.
• Skilled in documentation of patient care including reviewing for accuracy and completeness.
• Basic computer skills with proficiency in electronic medical record (EMR) systems
• Excellent communication and interpersonal skills, with a willingness to help team members and ability to communicate clearly with many different levels of both medical and administrative staff.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Variety of walking, standing, sitting, bending, twisting, and reaching.
• Occasional need to lift/carry/move up to 50 pounds of equipment.

Equipment Operated

• Standard office equipment, CLIA-waived point-of-care lab equipment

Work Environment

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

What We Offer

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone's contributions are valued.