Client Service Representative

Client Service Representative

We are looking for teammates to join our Client Service Representative team. The ideal teammates would be team players, able to multitask, and provide a high level of client service to our wonderful clients and patients.

Essential Functions:

• Customer service functions, including: greeting visitors, answering telephones, and checking in patients.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, vaccines, and flea & tick control)
• Managing medical records, charts, reports, and correspondence

Hospital Maintenance:

General cleaning of lobby, restroom, and front desk

Qualifications:

• At least one year of proven experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and peopleas well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work Saturdays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Salary: 18.00-21.00 per hour DOE

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!