Lead Medical Support Assistant

Lead Medical Support Assistant

The Lead Medical Support Assistant within CITC will assist in planning and development of necessary procedures, schedules, and activities to ensure compliance with department of Veterans Affairs (VA) Central Office Directives. The incumbent is skilled in project management, time management and process improvement, which includes the ability to develop new or improved solutions to complex technical problems. They work closely with all of Community Care's leadership and/or designee to ensure standardized practices are being followed. They are responsible for the assigned workload within the section and assistance with coverage for employee work schedules. The incumbent monitors the progress of work and makes adjustments on a priority basis to ensure timeliness measures are met. The incumbent reports to the supervisor on employee performance, process errors, training needs, and disciplinary issues.

Major duties include (but not limited to):

• Managing consult services assigned per guidelines
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Create authorizations for episodes of care prior to care being received.
• Schedule appointments, per the scheduling policy, accurately and in a timely manner.
• Participating in and providing input in problem solving on operational issues or procedures in team meetings.
• Performing administrative follow up actions.
• Independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Collaborate, communicate, set priorities, and organize the work of the unit in order to meet deadlines, ensuring compliance with established processes, policies, directives, and regulations.
• Utilize advanced knowledge of the technical health care process as it relates to access to care.
• Have knowledge to manage the assigned segment of the clinic, to include independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems with a complex systems environment.
• Use advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
• Apply advanced knowledge of medical terminology to understand, explain and apply technical language utilized by clinicians.
• Serves as a technical advisor and liaison for various program applications.
• Manage and respond to incoming electronic patient messages.
• Assists with contact modalities outreach for veterans.
• Assists with training of new hires.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Special duties as assigned.

Work Schedule: Monday through Friday, 7:30 am - 4:00 pm

Recruitment Incentive (Sign-on Bonus): MAY BE authorized to highly qualified candidates

Permanent Change of Station (Relocation Assistance): Not authorized

Student Repayment Program: This occupational series may be eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates. Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact View email address on click.appcast.io for more information.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available

Virtual: This is not a virtual position.

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