Customer Growth Strategy Senior Manager | Communications, Media, and Technology

Company Overview We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. Candidate Profile You are a seasoned growth strategist with 10+ years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You work shoulder‑to‑shoulder with client executives and lead teams to execute complex transformations. You embed within client relationships, partner with Accenture account leads, and identify new opportunities that grow Accenture Song’s impact and client businesses. You are a thought leader, energized by developing provocative perspectives on the future of the CMT industry and packaging them to drive new conversations, opportunities, and growth. Role As a Senior Manager in Customer Growth Strategy: Partner with CMT clients to define and deliver holistic growth strategies that span brand, business, product, marketing, commerce, and service. Embed deeply with client leaders and Accenture account teams to originate new opportunities for growth, both for our clients and for Accenture Song. Translate bold growth visions into executable roadmaps and operating models aligned to customer needs and business performance. Identify and prioritize value‑creation opportunities based on evidence, impact potential, and scalability, and oversee execution to ensure tangible outcomes. Lead cross‑functional teams, providing oversight and coaching to deliver high‑impact growth initiatives. Develop and publish thought‑provoking points of view on future industry trends, growth levers, and customer behaviors, packaging insights to drive market conversations and sales opportunities. Build strong partnerships across Accenture to bring together creativity, technology, and intelligence to deliver end‑to‑end growth solutions. Basic Qualifications 10+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles. Proven ability to originate, shape, and close new opportunities within client accounts. Track record of delivering strategies that create measurable business outcomes in the CMT industry (revenue growth, customer relevance, cost efficiency, market share gains). Strong leadership experience overseeing teams, managing multiple workstreams, and driving client engagement at senior levels. Preferred Qualifications Strategic thinker who can communicate complex ideas in clear, compelling ways. Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends. Comfort with value realization, business‑case development, and financial impact tracking. Strong analytical, facilitation, and executive communication skills. MBA or advanced degree in innovation, strategy, or related field a plus. Experience developing and commercializing thought leadership that shapes industry agendas and client demand. Ability to build long‑term trusted client relationships and act as an embedded partner. Understanding of AI / GenAI. Skilled facilitator of workshops and executive sessions, with a proven ability to align diverse stakeholders around bold agendas. Benefits Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. You’ll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of CMT by delivering customer relevance and growth at scale. Location & Compensation Role Location: Annual Salary Range – California $132,500 to $302,400; Cleveland $122,700 to $241,900; Colorado $132,500 to $261,300; District of Columbia $141,100 to $278,200; Illinois $122,700 to $261,300; Maryland $132,500 to $261,300; Massachusetts $132,500 to $278,200; Minnesota $132,500 to $261,300; New York $122,700 to $302,400; New Jersey $141,100 to $302,400; Washington $141,100 to $278,200. Equal Employment Opportunity Statement Accenture is an Equal Employment Opportunity and affirmative action employer of Veterans/Individuals with Disabilities. We are committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or other basis as protected by federal, state, or local law. #J-18808-Ljbffr Accenture