Shift Leader

Shift Leader – Harvard Square (65 Mount Auburn St, Cambridge, MA) As a Shift Leader at our Harvard Square store located at 65 Mount Auburn St, Cambridge MA 02138, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Benefits Flexible part‑time work schedules Pay‑on‑Demand (get paid daily for your total shift earnings from the day before) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities You get to work in a fun, exciting team environment Employee discount and FREE cookies with every shift! Responsibilities Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team Support and work alongside the Cookie Crew Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices Manage cash handling and deposits Desired Skills / Experience At least 1 year of working experience in a customer service focused role Point of Sale systems experience Outstanding communication, time management, and people skills Outgoing/friendly/patient demeanor Detail focused and results-oriented Ability to lead‑by‑example and motivate others Ability to lift up to 40 lbs. Legally eligible to work in the United States Must be 18 years or older to be employed #J-18808-Ljbffr