Customer Service Representative

Customer Service Representative

i360 Property Management | Chambersburg, PA
Full-Time | $18-22.00 per hour | On-Site

Join Our Team!

Are you a friendly, dependable, and highly organized professional who enjoys helping people and making a positive difference?

i360 Property Management is seeking a Bilingual Customer Service Representative to join our growing property management team in Chambersburg, Pennsylvania.

As the first point of contact for our company, you will play an important role in creating a welcoming and professional experience for tenants, property owners, vendors, prospective residents, and visitors.

This is a dynamic position that combines customer service, tenant relations, leasing coordination, administrative support, and financial processing.

The ideal candidate is proactive, detail-oriented, comfortable managing multiple responsibilities, and able to remain patient and professional in a busy office environment.

We are looking for someone who takes ownership of their work, communicates effectively in English and Spanish, and enjoys being part of a team committed to providing exceptional service.

What We Offer

• Competitive Pay: $18-22.00 per hour
• Paid Time Off: One week accrued
• Paid Holidays
• Retirement Plan: 4% employer matching
• Professional Development: Optional real estate classes
• Growth Opportunities: Potential for professional advancement as the company expands
• Supportive Team Environment: Work alongside a dedicated property management team

What You'll Do

Customer Service & Tenant Relations

• Serve as the first point of contact for tenants, property owners, prospective residents, vendors, and visitors.
• Provide exceptional customer service through in-person interactions, telephone calls, emails, and other communication channels.
• Answer and direct incoming calls promptly, ensuring messages and customer inquiries are addressed in a timely manner.
• Assist English- and Spanish-speaking customers with questions, concerns, and general property management services.
• Address tenant concerns professionally, provide accurate information, and direct issues to the appropriate department when necessary.
• Maintain a positive, patient, and solutions-oriented approach when assisting customers, including those experiencing difficult or stressful situations.
• Follow up on customer requests to ensure concerns are handled appropriately and efficiently.

Leasing & Property Management Support

• Assist prospective and current tenants with general leasing inquiries, rental information, and office procedures.
• Coordinate and schedule property showings for leasing agents, ensuring timely communication and confirmation of appointments.
• Assist with processing new lease agreements, renewals, and other rental-related documentation as assigned.
• Organize, scan, and maintain tenant leases, property owner contracts, and other important documents.
• Respond to rental verification and reference requests accurately and within established deadlines.
• Assist tenants with completing rent rebate forms and other rental-related paperwork.
• Maintain accurate tenant and property information in company systems.
• Work closely with leasing agents, property managers, and other departments to help ensure smooth daily operations.

Tenant Portal & Technology Support

• Assist new and existing tenants with enrollment and access to the online Tenant Portal.
• Educate tenants on using the portal to submit requests, communicate with the office, and make rental payments.
• Explain the benefits of automatic rent payments and encourage tenants to utilize available online services.
• Provide basic troubleshooting assistance for tenant portal access and account-related questions.
• Maintain accurate information and records in property management software and office systems.

Rental Payments & Financial Processing

• Accept and accurately process tenant rent payments and other authorized transactions.
• Post payments to tenant accounts and maintain accurate financial records.
• Process security deposits and assist with new lease payment requirements.
• Prepare, organize, and complete bank deposits according to company policies and deadlines.
• Assist with processing HUD payments and maintaining appropriate documentation.
• Follow established procedures for handling cash, checks, and other payments.
• Maintain strict confidentiality and accountability when handling financial information and transactions.
• Identify discrepancies and communicate payment-related concerns promptly to the appropriate team member or supervisor.

Administrative & Office Operations

• Maintain an organized, welcoming, and professional front desk and reception area.
• Prepare, scan, file, and organize electronic and physical documents.
• Maintain accurate records and ensure information is entered correctly into company systems.
• Provide administrative assistance to property managers, leasing agents, Human Resources, and other departments.
• Monitor assigned tasks, prioritize daily responsibilities, and meet established deadlines.
• Support office communication and coordination among departments.
• Protect confidential tenant, property owner, employee, and company information.
• Assist coworkers with shared responsibilities and ensure important tasks are completed efficiently.
• Communicate proactively with management when additional assistance or clarification is needed.
• Perform other related duties as assigned to support business operations.

What We're Looking For

Required Qualifications

• Bilingual proficiency in English and Spanish, both written and verbal, is required.
• Excellent customer service and interpersonal communication skills.
• Friendly, professional, and approachable personality.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a busy office environment.
• Strong problem-solving skills and sound judgment.
• Ability to remain calm, respectful, and professional when working with challenging situations.
• Proficiency with basic computer programs, email, and office equipment.
• Ability and willingness to learn property management software and company procedures.
• Experience or comfort handling payments and maintaining accurate records.
• Ability to work independently while collaborating effectively with team members.
• Strong commitment to confidentiality, accuracy, and professionalism.
• Dependability, punctuality, and a positive work ethic.
• Valid driver's license.

Preferred Qualifications

• Previous experience in customer service, office administration, or a receptionist role.
• Experience in property management, residential leasing, or real estate.
• Familiarity with tenant portals or property management software.
• Previous experience processing payments or handling financial transactions.
• Experience supporting multiple departments in a professional office environment.

Bilingual Preferred but not Required.

What Makes You a Great Fit?

We believe exceptional customer service is about more than completing daily tasks. It is about making people feel heard, respected, and supported.

We are looking for someone who:

• Takes pride in providing outstanding customer service.
• Has a naturally friendly and welcoming personality.
• Demonstrates patience, empathy, and professionalism.
• Takes initiative and follows through on responsibilities.
• Pays attention to details and values accuracy.
• Communicates clearly and respectfully.
• Enjoys problem-solving and helping others.
• Understands the importance of teamwork and accountability.
• Maintains a positive attitude, even during busy or challenging days.

Work Schedule & Location

Schedule: Monday–Friday, 8:30 AM–5:00 PM, with occasional flexibility depending on business needs.

Work Location:
i360 Limited
1035 Wayne Avenue, Suite J
Chambersburg, PA

This is an on-site position in a professional property management office. Future opportunities may become available as the company continues to grow.

Why Join i360 Property Management?

At i360 Property Management, we recognize that strong customer relationships are essential to successful property management.

Our Customer Service Representative plays an important role in supporting our tenants, property owners, and internal team while helping ensure the office operates efficiently and professionally.

We value employees who demonstrate integrity, accountability, teamwork, and a genuine commitment to helping others.

If you're a motivated professional who takes pride in delivering excellent customer service, we would love to hear from you!

Apply today to join the i360 Limited team!

i360 Property Management is an Equal Opportunity Employer.