Behavioral Health Program Coordinator - Temporary

KHS Buck Owens Office, 2900 Buck Owens Blvd., Bakersfield, California, United States of America Job Description This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency. On-Site About us Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery. About the role This position reports to the Behavioral Health (BH) Supervisor and provides support to the Behavioral Health Program by performing a variety of administrative support functions including clerical and outreach and engagement to our eligible and enrolled BH members, BH Provider sites, and our community partner agencies. Essential Duties and Responsibilities Assign, process, and track referrals received via provider portal, email, and fax in a timely manner, ensuring accurate documentation and coordination between Behavioral Health (BH), other departments, and network providers Maintain referral tracking systems, including Transitions of Care (TOC) tools and BH grievances, ensuring proper assignment, follow-up, and documentation Perform data entry in JIVA and QNXT systems, including uploading approved documents in accordance with departmental workflows and maintaining data accuracy Conduct outreach and follow-up with providers and members for appointment scheduling, monitoring attendance, and notifying appropriate BH staff of missed appointments Provide customer service support to members, including sharing resources and responding to inquiries in a timely and professional manner Prepare, process, and distribute member and provider correspondence (e.g., appointment letters, care plans, education, and resources), including packaging and mailing Manage and process returned mail related to member communications and ensure proper documentation Ensure Outcome Reports are prepared and distributed in compliance with CLR requirements Support provider network adequacy efforts, including maintaining provider capacity reports and conducting outreach to verify services and availability Coordinate departmental meetings, including scheduling, preparing agendas and materials, sending invitations, arranging logistics (e.g., meals, location), attending meetings, and distributing meeting minutes Prepare scheduled and ad hoc reports, and assist with data validation, testing, and implementation of new processes or projects Organize and maintain departmental files, records, and marketing materials inventory Assist with administrative and operational tasks, including ordering and tracking gift cards, office supplies, mileage reimbursements, and processing invoices in SAGE Monitor and manage incoming and outgoing faxes, ensuring successful transmission, confirming receipt, and documenting appropriately Operate standard office equipment, including copiers, scanners, fax machines, and multi-line telephone systems Demonstrate strong written and verbal communication skills and proficiency in Microsoft Office and other computer systems Demonstrate proficient skill with management of basic spreadsheets including use of Excel, and data entry Collaborate effectively within a team environment and support cross-functional coordination Complete patient satisfaction calls as directed by management Assist management and team members with special projects and assignments as needed Adhere to all company policies and procedures Maintain regular and predictable attendance Perform other job-related duties as required Employment Standards Education: Associate’s degree from an accredited school or equivalent required. Bachelor’s degree preferred. Experience: Two (2) or more years of recent experience in the behavioral health or related healthcare field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Preferred experience in a patient centered medical home. Certifications: Typing Certificate required. Pay Rate: 26.00/hr We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis. #J-18808-Ljbffr