Guest Services Attendant

Job Description

Job Description

Description:

SUMMARY:

The Guest Services Attendant is one of the most sought-after positions at Shore Lodge, if you are passionate about service and your friends say you are outgoing, kind and engaging this is the job for you! We are an active group, love the outdoors and genuinely take pride in creating exceptional experiences for our guests. We push each other to go the extra mile, above and beyond in Valet, Bell, Transportation, Concierge and much, much more. We create lasting and unforgettable service experiences for our members and guests!

WHAT YOU GET TO DO :

• Serve as a Shore Lodge Whitetail Club ambassador, engaging our guests at every opportunity.
• Ensure our guest’s and member’s arrival, stay and departure service is fulfilled at a 5 Star service level; welcome guests and maintain post at the front door when not assisting guests.
• Assist guests and members with loading/unloading luggage/baggage, escorting to their room.
• Assist guests and members with orientation of Shore Lodge/Whitetail and general area.
• Maintain the general cleanliness of the Shore Lodge exterior entry, Lobby, and Bell staff area.
• Initiate preparation of Movie Theatre reservations and execute start-up and movie guest services.
• Maintain inventory and cleanliness of Theatre Concessions room.
• Maintain Resort Transportation Vehicles: cleanliness, gas levels, etc.
• Arrange and maintain luggage carts.
• Perform in room deliveries.
• Perform valet parking as requested.
• Fulfill transportation requests for members and guests within the immediate area.
• Assist the Front Office and resort staff as needed, this position supports every team member of the department.
• Monitor the Game Room and other Resort Amenities for cleanliness and orderliness.

WHAT YOU NEED TO BE SUCCESSFUL:

• 3 months of relevant customer engagement experience at a high-end hotel, resort, or private club preferred
• Flexibility to work frequent weekend and holiday hours and varied hours of operation
• Ability to multi-task while providing superior customer service is required
• Ability to communicate effectively with and receive information from guests and coworkers
• Maintenance of a clean driving record and a Valid driver’s license