Relationship Associate

Grameen America is a nonprofit microfinance organization dedicated to helping low‑income women entrepreneurs build businesses and achieve upward financial mobility. We provide affordable capital, credit‑ and asset‑building, education, and peer support to enable our members to boost their business income, create jobs, and transform communities. Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is the fastest‑growing nonprofit microfinance organization in the U.S., having invested in 220,000 low‑income women entrepreneurs with a repayment rate of over 99%. Our members become economic drivers in their communities. About the Job The Relationship Associate is an entry‑level position that serves as the first step in a career path within the organization. The role focuses on delivering exceptional customer service, engaging in outreach activities, and contributing to member recruitment and outreach efforts at the branch. A positive attitude, strong communication skills, and a willingness to learn are key to success. The Relationship Associate reports to the Branch Manager. On‑Site Work Requirements Mandatory physical presence in the branch for a minimum of three days up to five days per week, depending on the branch’s needs. Requirements may change at the organization’s discretion. The organization retains the right to reassign the Associate to another branch within a 30–40‑mile radius if necessary. Key Responsibilities as a Relationship Associate Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and lead educational discussions. Build strong and positive relationships with members to support retention and business growth. Respond to member inquiries promptly and professionally, and assist with problem solving and engagement. Conduct in‑person home verification and business visits to verify and ensure the legitimacy and accuracy of borrower information. Uphold high standards of service, quality, and productivity. Adhere to all company policies and procedures. Perform other related duties as assigned, supporting projects or priorities that advance the mission. Conduct outreach in neighborhoods served by the branch, which may involve regular local travel and virtual touchpoints with entrepreneurs and potential future members at local businesses, residential and commercial areas. Use outreach techniques to grow the program by recruiting new members and achieving membership growth targets. Monitor member loan activity, ensuring compliance with loan criteria, disbursement guidelines, and repayment schedules. Reconcile and accurately input payment data into internal systems, ensuring proper documentation and compliance with required notifications. The Skills You Will Bring Bilingual proficiency in English and Spanish. Strong customer service and communication skills. High level of integrity, discipline, punctuality, and work ethic. Ability to multitask, manage time effectively, and maintain strong attention to detail. Basic numeric and problem‑solving skills. Collaborative and self‑motivated, able to work independently and as part of a team. Flexibility to work varied hours (early mornings/evenings) Monday through Friday. Comfortable using computers, smartphones, email, Zoom, and related technologies. Willingness to learn and adapt to change. Education and Experience High School diploma or equivalency preferred, or two years of relevant work experience required. Familiarity with Microsoft Word and Excel is a plus. Requirements Valid driver’s license required, depending on business location. What We Offer You Medical, dental, and vision insurance plans. Paid holidays, vacation, and sick time. 401(k) retirement savings plans. Flexible Spending Account (FSA). Training and development opportunities. Wellness program with two free coaching sessions per month. And more! Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Employment decisions are based on job requirements and individual skills and qualifications without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Grameen America, Inc. participates in the E‑Verify program. Visa sponsorship is not provided. Must be able to legally work in the United States. #J-18808-Ljbffr Valid8 Financial, Inc.