Assistant Transit Operations Supervisor

The Position

Although there is a salary range for this position, the candidate hired into this position will be hired at the bottom of the salary range. This recruitment is limited to the first 100 completed employment applications. Once that number of applications is reached, this recruitment will close without notice. This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying.

RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment. Supervisor of front line transit operations staff. FLSA STATUS: Exempt

Working Conditions: May work shifts on days, evenings, weekends, and holidays.

Requirements

Education and Work Experience: Equivalent to a high school diploma and four (4) years of full-time transit operations; or a Bachelor's Degree in Business or Public Administration, with one-year supervisory experience.

Licensing and Certification: Must possess and maintain a valid Class C driver's license at time of application.

Background Investigation: Employment with the Regional Transportation Commission in this position is contingent upon the results of a comprehensive education/experience background investigation and a criminal history records check. The background check will also consist of a personal credit history and driving history records check.

Required Forms: RTC Application On-Line Profile: Follow all the instructions on the application to include any education and experience that would qualify you for this position.

Only the most qualified candidates will be invited to participate in the examination process. Candidates should ensure they highlight any of the following professional experience they possess on their applications/resumes:

• Ability to lead, assist, plan, organize, coordinate and assign work to assigned staff
• Ability to analyze, investigate and respond to customer issues promptly
• Ability to work with internal and external partners, create relationships and support agency goals
• Ability to provide supervision in an effort to maintain quality control standards for operational efficiency

Physical Demands

Physical ability to perform duties in a typical office environment; stamina to stand and walk for extended periods of time; strength to lift and maneuver materials and equipment weighing up to 25 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodations.

Example Of Duties

Supervises, directs, assists, plans, organizes, assigns and coordinates work of assigned transit operations staff, including ambassador, quality assurance, and sales staff. Oversees the planning of transit monitor trips and that related documentation is completed as required; audits accuracy of information and forwards to appropriate parties. Analyzes and compiles data from lists and logs; configures data and writes activity reports; briefs subordinate lead workers on issues, programs and activities. Coordinates financial reporting by receiving and inputting revenue sales to produce reports, tracking payroll and timekeeping, and overseeing inventory and audit cash revenue. Coordinates and schedules activities to ensure efficient and effective service; reviews and ensures that purchases are made in accordance with applicable laws, codes, policies and procedures. Ensures efficient, effective and timely service in sales of transit passes to the public. Plans and schedules trips and projects for Transit Quality Assurance staff according to trends and service planning staff requests. Ensures that required trips and related documentation are completed as scheduled; audits accuracy of information and relays results to appropriate party. Monitors and maintains trip database and coordinates fix actions in database. Assists with the coordination of staff to process liquidated damages and assist in determinations of assessments and process forms. Implements the new software products, forms and methods to make work processes more efficient and effective. Assists in the improvement of transit services; develops procedures and processes. Analyzes, investigates, and responds to issues and concerns; handles more complex and sensitive customer complaints. Trains, assigns and evaluates the performance of assigned staff; develop, coordinate and conduct in-service training to RTC staff on policies and procedures related to operations. Represents the RTC at meetings and events. Operates a variety of office equipment, to include computers and associated software. Manages multiple projects/deliverables with short targeted completion dates. All other duties as assigned.