Operations Analyst

Operations Analyst

The Operations Analyst position will help Bus leadership team manage various initiatives focused on continuous improvement and modernizing Bus Operations. This position will develop and manage project lifecycles from planning, design, pilot, and delivery phases. The Operations Analyst will coordinate and execute a portfolio of projects across Bus areas, working within the department as well as external departmental stakeholders. This position will maintain a focus on safety, service, and process improvement.

Duties & Responsibilities

Field Monitoring and Data Collection

• Monitor field operations and collect data on operator performance, equipment usage, and conditions.
• Conduct audits and pre-trip inspections to collect data and assess adherence to protocols across bus garages and field locations.
• Support audits by gathering, compiling, and analyzing data from various sources, such as accident forms, operator feedback, and field inspections.

Campaign Support and Data Analysis

• Assist in developing, analyzing, and supporting campaigns, such as generating data-driven reports to identify key areas of focus.
• Collect and analyze metrics to evaluate initiative success, identifying trends and areas for improvement.
• Prepare campaign materials such as videos, flyers, and reports, working with the team to ensure clear communication of objectives.
• Manage and update data-driven dashboards that track incidents, accident trends, and injury reports, ensuring accuracy and timeliness in data entry.
• Analyze incident trends and other metrics to identify potential risk factors and areas for improvement.
• Conduct assessments and data reviews to help identify root causes of issues and prepare reports with recommendations for corrective actions.

Meetings and Reporting

• Participate in and support meeting coordination by preparing data reports and related materials for monthly garage meetings, BARC (Bus Accident Reduction Committee), and other committees such as SRM (Safety Risk Management) workshops and RAWG (Rules Assessment Working Group).
• Prepare regular reports summarizing incidents, trends, and key metrics for management review.

• Perform all other duties and projects that may be assigned

Supervision

• None

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution.
• Two (2) years managing multiple cross-functional projects in a large organization.
• Demonstrated ability to develop and clearly communicate risk assessments.
• Strong judgment and decision-making skills, especially under pressure.
• Consistent attention to detail, ensuring accuracy and maintaining scope, schedule, and budget.
• Customer-focused with strong customer service and conflict-resolution abilities.
• Proven ability to build stakeholder buy-in at all organizational levels.
• Strong understanding of contractual terms with service providers.
• Effective at communicating with customers, employees, and vendors.
• Excellent written and verbal communication skills, including public speaking and presentations.
• Ability to communicate clearly with both technical and non-technical staff.
• Advanced proficiency in MS Word, Excel, and PowerPoint.
• Basic understanding of safe working principles.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Demonstrated collaboration and transparency in addressing complex issues.
• Excellent organizational, multi-tasking, time-management, and confidentiality skills.
• Highly detail-oriented with consistent follow-through.
• Strategic thinker with the ability to work both independently and collaboratively.
• Demonstrated leadership, integrity, and strong team-building skills.
• Flexible with scheduling and assignments based on agency needs.
• Ability to work all shifts as directed.
• Valid driver's license in accordance with MBTA policy.
• Ability to work effectively with a diverse workforce.
• As part of the interview process, you may be required to complete a job-related written or Microsoft Office assessment.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement
• An Associate's degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement
• A Master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience

Preferred Experience & Skills

• Five (5) years of experience managing multiple, cross functional projects at large organization.
• Experience in transit, transportation, or similar operating industrial environment.

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-