Service Specialist

What You'll Be Doing Owns the service lifecycle from vendor PO generation through job closeout. Coordinates with internal and external stakeholders across Sales, vendors, contractors, and customers to align requirements and deliverables. Serves as the primary customer‑facing contact, proactively communicating status and providing updates, and independently resolving routine customer issues within established guidelines. Tracks and reports on project activity to identify trends, risks and improvement opportunities. Collaborates with vendors and contractors for timely service delivery. Manages, negotiates and documents routine change orders within defined authority limits, ensuring scope, schedule and cost alignment; escalates non‑routine or high‑risk changes to a Service Specialist II or above. Reviews and independently resolves routine invoice discrepancies and adjustments; escalates complex or high‑risk issues to a Service Specialist II or above. Troubleshoots, evaluates, and resolves moderately complex issues using process and product knowledge; serves as the primary decision‑maker for standard service issues, handing off higher‑complexity issues to a Service Specialist II and above. Maintains detailed project documentation. Identifies opportunities for process improvement and works with a Service Specialist II or above to implement improvements. Has intermediate knowledge of codes and standards for applicable products. Documents service calls to record data on product questions and field issues. Proactively monitors accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process. Experience 2–4 years of relevant work experience required. Education 2‑year Associate Degree or equivalent years of job experience required. Preferred Skills and Certifications Microsoft Dynamics CRM, Excel Project Management Software such as Procore Some Things We Think You Should Know Hybrid work arrangement Minimal travel Compensation & Benefits The starting base pay range for this position is $56,474–$69,762 and may vary based on experience and performance. Health & Family Support Financial Security Learning & Development Rewards & Recognition Wellbeing & Mental Health Work‑Life Balance Fun Perks Special Notation The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position. Physical Requirements Work is performed in an office environment and requires the ability to operate standard office equipment. Sedentary work with occasional lifting of up to 10 pounds. Repetitive motion and substantial wrist, hand, and finger motions may be required. Visual acuity is needed for data analysis, reading, and computer use. EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr