EVENT DISPATCHER - MICHIGAN

Guest Services Event Staff Dispatcher

Nestled on more than 1,400 acres in the Irish Hills of Southeastern Michigan, Michigan International Speedway is a track rich in racing history. It has been the love of NASCAR racing and the thrill of a great time that has made it a favorite of race fans and drivers alike for more than 50 years. Michigan International Speedway has more than 12 campground and is the state of Michigan's largest registered campground. In addition to two great weekends of racing, the speedway is home to events throughout the year including the MIS Backyard Hockey Tournament, Faster Horses Festival and Nite Lites.

Michigan International Speedway is hiring for Guest Services Event Staff Dispatcher. The Guest Services team is responsible for interacting with guests that visit the track and assisting them as needed to ensure a positive experience. The Event Dispatcher responds to phone, text and radio requests and deploys event staff to assist guests with their needs. This is a part-time seasonal position and is event-based. Shifts and hours will vary based on our event needs.

Essential duties and responsibilities include but are not limited to:

• Answer phones and text requests in a clear and professional manner.
• Follow radio protocols to communicate with other staff members.
• Stay calm in a fast-paced environment.
• Monitor and record deployments and questions.
• Use the available resources to find answers to questions.

Education and/or experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other skills, abilities, and/or qualifications:

• Minimum age is 18 years old.
• Strong communication and customer service skills.
• Ability to work in a fast-paced and high-stress environment.
• Must be able to work nights, weekends, and holidays as assigned.
• Positive attitude, friendly and outgoing.
• You must follow dress code and have a clean, presentable appearance at all times.
• Ability to work with others and take directions.
• You must learn quickly and be trainable.
• Reliable transportation to and from the track location.
• Must possess a valid driver's license and pass a motor vehicle license inspection report