Staff Software Engineer, Marketplace Insurance

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc's greatest asset is its people. As a Staff Software Engineer on the Marketplace Insurance team, you'll help answer two of the most important questions patients face when seeking healthcare: Which providers can I see in-network? and How much will it cost?We empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc's business. You'll tackle complex technical challenges, simplifying an intricate domain that involves vast datasets. Spanning thousands of insurers and millions of patients, into seamless, user-friendly experiences.As a Staff Engineer on the team, you'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. All while maintaining a strong focus on user experience and shipping features that delight the user.You'll enjoy this role if you are…Inspired by the opportunity to positively impact the healthcare experience for millions of patientsPassionate about building highly scalable platforms and excited about developing new and innovative productsUndaunted by the complexity of how the health insurance system works, and are motivated to simplify it for patientsProduct-driven with a relentless focus on user needs; you’re excited to partner closely with cross-functional teams, leading projects beginning from the early ideation phaseA fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teamsA leader who mentors and grows teams, cultivates innovation, and drives cross-collaboration across multiple teamsAn entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environmentYour day to day is…Ownership of Zocdoc's expansion of Insurance features and cost transparency, including roadmapping, prototyping, and leading 0 - 1 projects that span across the technology stackActing as a stakeholder in deciding what we build, and partnering with other business and product stakeholders to chart the courseAnalyzing and decomposing complex product challenges to drive sound design decisionsWorking hands-on with your team and shipping production code using C#, React, and AWS to millions of users autonomouslyCollaborating with our agile team of dedicated and brilliant engineers, product managers, designers and data scientistsMentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvementContinuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilitiesWorking with cutting edge GenAI tools and technology to have a multiplier effect on the teamYou'll be successful in this role if you have…7+ years of significant expertise in building and scaling high-performance, distributed backend systemsSuccessfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stackPossess a strong product-owner mindset with a relentless focus on user needs and a demonstrated history of delivering features that drive significant business impactDemonstrated history of solid and well-rounded system design skills. Designing systems for high availability, fault tolerance, and graceful degradationImproved developer productivity, efficiency, and velocity by setting up the best practices for coding, testing, deployment, and observabilitySuccessfully mentored other engineers in the past and have encouraged your peers to use engineering best practicesBeen an effective communicator capable of delving into technical details, leading technical discussions, and presenting solutions to diverse cross-functional audiencesExperience evaluating and working with third-party vendors and data providersBenefits:Flexible, hybrid work environment at our convenient Soho locationUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$180,000—$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice