Center Director - San Ramon, CA

Job Description

Job Description

Planned Parenthood Northern California (PPNorCal) is seeking a Center Director for our San Ramon Health Center. This role is full-time, 40 hours per week. Planned Parenthood Northern California (PPNorCal) offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule

Monday: 11:30 AM- 8:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: (1 Saturday per month) *

*Employees who work a Saturday will receive a compensated day off during the same work week

SUMMARY

The Center Director has direct oversight for the overall development, management, and supervision of center staff and services at the designated health center site. The Center Director is responsible for the internal systems and personnel management of the health center while assuring compliance with regional and state regulations and standards, and cost-effective functioning while providing excellent, responsive, patient-centered services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitor patient volume, capacity and productivity for assigned health center. Create and maintain staffing levels and appointment schedule templates that meet or exceed PPFA productivity goals for visits/hour and RVU, and meet or exceed annual estimated visits proposed in organization annual budget.
• Achieve health center’s annual goals regarding number of patients served, patient waiting time, appointment show rate, and customer satisfaction.
• Ensure that business and clinical processes are “patient friendly”. Encourage innovation and creative thinking in finding opportunities to serve the customer better. Handle any patient complaints.
• Ensure processes are in place and followed for excellent clinical quality, and patient and staff safety, including successful completion, and remediation of audits. Coordinate Quality Assurance program along with Lead Clinician/Physician.
• Oversee maintenance of facility and manage inventory of equipment and supplies.
• Provide direct patient care approximately 10-20% of the time.
• Plan and implement new programs and services as needed.
• Assist in managing specific grants and grant personnel as indicated by the VP of Clinical Operations and Compliance.
• Cultivate collaborative working relationships with community agencies and organizations to meet the community and PPNorCal needs in the region. Represents the organization at meetings, community events, and conferences.
• Develop, motivate, coach and train health center staff in building customer service-oriented center teams. Coach clinic supervision in day-to-day health center processes and encourage the development of skills relating to workflow processes.
• Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond.
• Document performance concerns and actions when necessary. Alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior.
• Lead, motivate, coach and perform on-the-job training for all team members: program managers, non-licensed staff and clinicians. Participate in a team approach to patient care, being cognizant of and responsive to the needs of patients and all health center team members.
• Develop an effective leadership style with team members. Provide timely feedback and performance evaluation reviews with staff.
• Participate in affiliate Center Management meetings.
• Collaborate with other organizational departments to provide an array of community services.
• Role-models and provides Leadership toward the implementation of PPNorCal’s Diversity, Equity, and Inclusion plan.

SUPERVISORY RESPONSIBILITIES

May directly supervise 1-4 subordinate supervisors such as Program Managers and Lead Clinicians and between 4-12 center employees such as RHS IV-Program Coordinators and Clinicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of spreadsheet software and word processing software. Knowledge/experience with EHR & EPM systems preferred.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations and patient treatment.

CERTIFICATES, LICENSES, REGISTRATIONS

Reliable automobile transportation and a valid California Driver's License and insurance required.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Leadership skills including vision, enthusiasm, common sense, proven management skills, and a commitment to excellent customer service and the mission of Planned Parenthood.
• Two or more years experience in health care supervision/management including personnel management, program management and fiscal management.
• Direct patient care experience, preferably in women’s health/reproductive health care. Experience in family practice or community health preferred.
• Commitment to working with low-income and culturally-diverse patients with an emphasis on prevention and empowerment.
• Community Development experience preferred.
• Knowledge of the assigned county preferred.
• Flexibility, creativity, ability to tolerate ambiguity and change, and analyze and adapt to new or changing situations while exhibiting effective leadership skills.
• Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment.
• Ability to influence and secure cooperation from others, and works collaboratively toward “win-win” solutions.
• Ability to communicate effectively, make decisions, solve prob­lems and function as a team leader.
• Excellent organizational skills, a sense of responsibility and a high level of motivation.
• Ability to think and act strategically.
• Bilingual English/Spanish preferred.
• Commitment to quality healthcare.

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California’s new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The wage scale for this position is $79,100.00 to $94,200.00 annualized salary.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.