Duty Manager, Customer Operations

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Duty Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is overseeing the daily completion of below‑wing functions for all units. These functions include baggage and cargo handling, cabin maintenance, and operating motorized vehicle and equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations. Essential Duties Keep company goals and customer expectations in mind when overseeing daily operations Coach and provide career development to the team Correct non‑compliant behavior and impose disciplinary action as required Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines Manage the operational activities of the department in accordance with established policies and procedures Manage a team with varied duties to include unit managers, supervisors, and agents Administrative duties to include daily/weekly/monthly reports Job Qualifications and Competencies Previous airline management experience and working knowledge of AOA environment Proven success as a Team Leader with ability to preplan manpower and equipment Ability to work independently, set and meet own deadlines Ability to work well with all levels of management and support staff Able to defuse conflicts among team members Familiarity with Microsoft Office Suite Flexible schedule Preferred Qualifications Previous management experience in a hub environment Extensive knowledge of QIK, Sabre Bachelor’s degree in aviation, business, or another related field Work Environment Standard office environment, use of telephones, computers, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds Assist passengers with disabilities, including, but not limited to, pushing wheelchairs Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $67,000.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Piedmont Airlines