Help Desk Technician

Level 1 Help Desk Technician

We are seeking a Level 1 Help Desk Technician who is customer service-oriented and can provide technical support to users efficiently and accurately. The job requires a mindset to learn new technologies, the ability to effectively troubleshoot technical problems, and provide excellent customer service to all stakeholders in a high demand environment. Personal transportation between 2 school campuses is required along with occasional after-hours work to support evening school events and the completion of system maintenance and project implementations.

Primary Responsibilities:

• Primarily responsible for the initial troubleshooting and routing of all new service requests; effectively escalates requests for resolution when needed.
• Provide one-on-one end-user problem resolution remotely and in-person for 2 school campuses.
• Manage user accounts and configure end user devices (Windows PCs and iPads).
• Perform scheduled procedures and system maintenance.
• Ensure proper recording, documentation, and closure of service requests.
• Assist in the creation of documentation and training materials for staff and students.
• Other related job duties as assigned.

Skills and Qualifications:

• One year providing end-user technical support.
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Aptitude to learn new technologies.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills.
• Ability to work in a fast-paced environment with a high call volume.

In addition to the above, all Desert Heights Charter Schools applicants must have a valid AZ IVP Fingerprint Clearance card, current resume, 3 letters of recommendation along with copies of certifications for immediate consideration. Job type: Full-time, on-site.