PC Technician

Job Description

Job Description

We are seeking a PC Technician to provide onsite, hands-on technical expertise to receive, stage, and configure inventory

Essential Duties and Responsibilities

• Receive, stage, and pre-configure inventory at MIS office for client jobs and internal use
• Use MIS documentation for configuration of inventory and update documentation continuously
• Maintain and update internal technical documentation of both the company and clients
• Ensure shipping supplies are stocked, keep tech room clean and organized, know the location of parts and supplies
• Maintain a clean work area by breaking down and disposing of boxes, organizing, labeling, and staging equipment and aiding in weekly inventory counts
• Handle all hardware setups for clients and internal staff – desktops, laptops, thin clients, BDR servers, phones, access points, etc.
• Process outbound and inbound shipping tasks – create FedEx labels, schedule pickups and courier deliveries, properly pack items to avoid damage, drop off packages at FedEx/UPS facilities to ensure orders go out on time, and account for shipping costs in tickets
• Process warranty repairs with manufacturers – phone calls, follow ups, shipping, troubleshooting, assistance with onsite repair technicians
• Interdepartmental help – Projects/Support Team, onsite installations, etc.
• Manage device images
• Preserve and grow knowledge of support procedures, products, and services
• Performs other duties as assigned

What We’re Looking For

• Degree in a related field, or equivalent experience
• 1-2 years of related experience working independently in the field or at client sites
• Certification in A+, Net+
• Hardware: pc hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers
• Software: Windows PC OS, VMware
• Ability to work independently utilizing MIS documented policies & procedures
• Demonstrated success with multitasking and prioritizing
• Experience working in a fast-paced, friendly, and team-oriented environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Enjoy working with people to solve problems and learn new things
• Demonstrated success with multitasking and the ability to adapt to an ever-changing environment while maintaining a clear focus on all priorities

Work Environment

• Professional, climate-controlled indoor office setting
• Shared workspace with frequent in-person interaction and face-to-face meetings
• Requires regular on-site presence during designated business hours
• Daily use of company-provided hardware, high-speed networks, and office infrastructure

Physical Requirements

• Regular use of a computer, keyboard, mouse, printer, and other office equipment
• Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds
• Ability to bend, stoop, kneel, reach, and work in tight spaces such as under desks or in server racks
• Good hand-eye coordination for cable termination, hardware handling, and tool use
• Ability to stand, walk, and work in awkward positions for extended periods while troubleshooting

Why Work With Us?

• Competitive Pay
• Career advancement opportunities and career planning/certifications
• Incentive Plan for Employee and Client Referrals
• Technical certification & leadership training

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

Company Description

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.