Call Center Representative

Call Center RepresentativeWe are looking for a motivated and customer-focused Call Center Representative to join our growing team in the Fort Wayne, IN market and surrounding areas.This is an exciting opportunity to join a winning team, earn a competitive income, and make a positive impact by helping homeowners improve their homes.General PurposeThe Call Center Representative is responsible for contacting homeowners by phone, qualifying potential customers, scheduling appointments for free in-home consultations, and providing excellent customer service throughout the process.Successful candidates will be comfortable communicating with homeowners, following proven call scripts, overcoming objections, and maintaining accurate customer information.ResponsibilitiesMake outbound calls to homeowners and respond to inbound leads from advertising campaigns.Deliver professional scripted presentations to potential customers.Adjust conversations based on homeowner needs and interests.Answer homeowner questions and handle objections effectively.Qualify leads and gather homeowner information, including name, address, and contact details.Schedule appointments for free consultations with sales representatives.Enter and update lead information accurately in company systems.Maintain detailed notes regarding customer conversations.Confirm scheduled appointments with homeowners and sales representatives.Perform quality control and follow-up calls.Maintain reports and track appointment activity.Provide a positive customer experience during every interaction.QualificationsStrong customer service and communication skills.Previous experience in call center, telemarketing, sales, marketing, or appointment setting preferred.Ability to confidently speak with homeowners and build rapport over the phone.Strong organizational skills and attention to detail.Comfortable working with computers and customer management systems.Sales-oriented mindset with the ability to meet performance goals.Product knowledge training provided.Compensation & BenefitsEarn $700–$1,200 per week based on performancePaid training and ongoing supportOpportunity to grow with a rapidly expanding companyWork with a team focused on helping homeowners improve their living spacesIf you are motivated, professional, and enjoy helping people, we want to hear from you! Luxury Bath Technologies