Area Chief of Staff

Area Chief of Staff

The pay range for this full‑time position is $130,000 – $185,000 annually. The specific rate is determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

Summary of Job Purpose and Function

The primary purpose of the Area Chief of Staff is to lead, develop, and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage, and retain doctors that deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team in their assigned hospitals to ensure every pet receives consistent care aligned with our six domains of quality: safe, effective, patient/client centered, timely, efficient, and equitable care.

Essential Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits as required by law.
• Own and manage the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by assessing risk, ensuring a proactive strategy, and creating a collaborative culture.
• Provide medical leadership to hospital teams by fostering an inclusive work environment in partnership with practice managers.
• Validate clinical skill sets and quality standards of doctors, veterinary assistants, and technicians through record reviews, audits, and patient safety reviews.
• Spend clinical time in patient care; the percentage depends on hospital numbers, direct reports, and productivity.
• Oversee coaching for newly hired veterinarians to ensure a productive, quality‑oriented experience.
• Support experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent.
• Serve as a brand ambassador in the local veterinary community.
• Deliver excellent hospital experiences to student externs, student job participants, and candidates during observations.
• Work with associate doctors to achieve productivity goals through high‑quality medicine and a focus on preventive care.
• Deliver veterinary operations KPIs by leading hospitals and partnering with practice managers.
• Develop, execute, and revise plans to achieve target KPIs and OGSM performance.
• Ensure compliance with clinical essentials, regulations, and industry standards through assessments and reviews.
• Create and execute plans to resolve identified gaps in compliance and quality.
• Champion a preventive care culture by communicating behaviors that drive wellness plan growth and retention.
• Drive a 'yes' culture to improve access to care and client service, meeting or exceeding client experience goals.
• Resolve client complaints regarding the standard of medical care in a timely manner.
• Manage medical equipment inventory and new requests in partnership with the Director of Veterinary Quality.
• Provide the highest level of veterinary care while ensuring client and pet have an exceptional experience.
• Establish trust and compliance with clients through preventive care and thorough treatment plans.
• Other duties as assigned.

Hiring Qualifications / Competencies

• Leadership: Plan and align, drive vision and purpose, develop talent, manage conflict.
• Financial acumen, functional complexity, and talent attraction.
• Strong communication, result‑driven, and accountability.
• Technical proficiency in functional and clinical areas.

Capabilities and Experience (Can Do)

• Multi‑task and shift attention among multiple tasks quickly and accurately.
• Organizational ability to implement systematic approaches.
• Perform basic surgeries using standard instruments and equipment.
• Problem‑solving skills with practical solutions.
• Follow written or verbal instructions accurately.
• Commitment to continual learning.
• Basic mathematical skills to calculate rates, ratios, percentages, and unit conversions.
• Comfortable use of computer and specialized software.

Attitudes (Will Do)

• Initiative and problem‑solving orientation.
• High integrity and adherence to ethics.
• Cooperativeness and collaboration.
• Flexibility and independence.
• Stress resilience and professional demeanor.

Special Working Conditions

• Long periods at a computer; may exceed 40 hours per week.
• Reasonable mental abilities for reasoning, remembering, math, and language.
• Physical stamina to stand, walk, stoop, kneel, crouch, and lift up to 50 pounds.
• Good hand‑eye coordination and dexterity for keyboard and equipment operation.
• Moderate noise level.
• Exposure to pets, anesthesia, radiation, biological hazards, and controlled substances.
• Occasional travel for hospital support, vendor visits, and education.
• DUAL requirement: maintain DEA and USDA certifications within 3 months of employment.

Experience, Education, and/or Training

Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required. Veterinary license in good standing or eligibility for licensure with applicable state boards. Minimum 3 years of experience in small animal medicine and surgery practice.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) and Roth with company match.
• Student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Mental health and wellbeing resources, including coaching and counseling.
• Associate life insurance and supplemental life insurance options.
• Short‑ and long‑term disability coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave.
• Continuing education allowance for eligible positions.
• Child and elder care support resources.
• Fertility and family building support.
• Digital exercise therapy program.
• Voluntary protection and legal plans, identity protection, and commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Equal Opportunity Employer

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location.

Compliance with Laws and Regulations

Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.

DEA and USDA Requirements

Candidate must obtain a state‑controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state. Must be accredited by the USDA Animal and Plant Health Inspection Service within 3 months of employment.

Legal and Company Values

We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.