Front of House - Server

WORKING AT IHOP

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We are looking for great people to join the Romulus family in IHOP restaurant positions and managerial careers.

As true champions of excellence, we believe in muscle-building our talent and organization by investing in our team members, and empowering them to achieve their life and career goals. Our success as a company starts and ends with the RRG family working together to always exceed customer expectations.

RESTAURANT MANAGERIAL CAREERS

For those looking to grow in their careers, RRG offers a clear path for motivated team members to develop their talents, and a demonstrated preference for promoting from within the RRG family. In fact,

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95% of our management team was promoted from within.

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We offer a variety of benefits, which includes paid vacation, paid maternity/paternity leave, paid sick time, insurance, and flexible hours. RRG is dedicated to investing in the growth and development of our leaders, and believes that it is essential to our success.

S UMMARY

Provide prompt, efficient, courteous service to all guests. Service includes greetings, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

E SSENTIAL D UTIES AND R ESPONSIBILITIES

These include the following:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Prior experience or training desired but may not be required.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

IHOP training course work as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and climb or balance. The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell. The employee occasionally must lift and/or move up to 25 pounds.

W ORK E NVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally is exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

RESTAURANT POSITIONS

Looking for a fun and fast-paced opportunity with growth potential? Look no further! Our hourly positions are a great way to meet new people and develop your teamwork skills with our strong and organized leadership team.

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These positions are the face of the company to the customer, and we are always looking to hire those who thrive in an energetic and challenging environment. We understand that there are many places for you to choose to work, and we stand behind our core objective to be an employer of choice.

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We offer perks like flexible hours, seasonal employment, and an employee meal program, so your journey with the RRG family can work in conjunction with your long-term personal and professional goals.