Guest Services Representative

Job Title

Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly

Registers and processes guests upon arrival and departure

Demonstrates telephone courtesy and professionalism

Attentively listens to guests and anticipates any additional needs or concerns

Maintains clean and professional appearance of public areas and hotel office

Uses appropriate selling techniques to maximize revenue and occupancy

Ensures all guest accounts are complete and accurate

Demonstrates a working knowledge of all services and facilities of the hotel and local area

Complies with the hotel's standard operating procedures and policies

Assists in monitoring and upholding procedures for safety of guests and hotel team members

Processes departmental reports

Assists team members and other departments as needed to contribute to operational efficiency

Delivers amenities and general assistance to guests as requested

Performs additional responsibilities as assigned by leadership

Strong interpersonal and communication skills

Strong organizational skills and attention to detail

Ability to handle stressful situations with poise and professionalism

Conduct work-related functions in a professional manner

Oliver Hotels & Resorts