MBA Intern - Project Manager

MBA Intern - Project Manager

Location: 5-days in New York City office

Job Type: Full-time Internship ~ 3-months

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description:

We are seeking a highly organized, execution-focused Project Manager Intern to support the successful operational execution of client accounts and build a knowledge management system. This role is ideal for someone who thrives in a fast-paced, high-growth environment and has experience managing complex, cross-functional service delivery initiatives for our healthcare clients.

We are looking for a business and operations-focused project leader who understands how to drive execution across client-facing healthcare operations, service delivery, implementation, and operational workflows. The Project Manager will partner closely with internal teams to ensure projects, deliverables, implementations, and operational initiatives are executed effectively, on time, and with high quality.

The ideal candidate brings a strong ownership mindset, excellent stakeholder management skills, structured project management discipline, and the ability to operate with urgency and clarity in ambiguous environments.

Key Responsibilities:

Client Support & Delivery

• Support the execution and operational tactical management of key specialty care client accounts
• Coordinate cross-functional activities to ensure successful delivery of client initiatives, implementations, and operational projects
• Partner with client-facing leaders to maintain strong client engagement, communication, and follow-through
• Track deliverables, risks, dependencies, timelines, and action items across multiple client workstreams

Project Management

• Build and manage detailed project plans, implementation timelines, tracking logs, status updates, and execution trackers
• Assist project meetings, working sessions, and operational reviews with internal and external stakeholders
• Ensure accountability across teams and proactively escalate blockers or risks

Operational Excellence & Process Improvement

• Collaborate on documenting and standardizing end-to-end operational processes, workflows, SOPs, playbooks, and best practices across cross-functional teams to improve scalability, consistency, compliance, and operational efficiency.
• Support building, organizing, and maintaining a centralized knowledge management system that ensures employees have easy access to accurate documentation, training materials, playbooks, templates, and process updates.
• Apply project management methodologies to improve operational efficiency, standardization, executive-ready project updates, implementation summaries, and operational status reports
• Identify opportunities to streamline workflows, reduce operational friction, and improve service delivery quality

Requirements:

• Must be currently enrolled in or pursuing a Master's Degree at an accredited university or college
• Prior internship or project-based experience in business strategy, consulting, healthcare, analytics, finance, operations, or related fields preferred
• Strong analytical, organizational, communication, and problem-solving skills
• Interest in healthcare, value-based care, or technology-enabled healthcare services
• Ability to thrive in a fast-paced, high-growth, and ambiguous environment
• Demonstrated leadership, initiative, collaboration, and ownership mentality

Preferred requirements:

• Ownership mindset – you take accountability for outcomes, not just tasks
• "Get it done" mentality – high sense of urgency, bias toward action
• Smart hustle – able to move quickly while prioritizing what matters most
• Comfort with complexity and ambiguity – thrives in challenging, unstructured environments
• Assertive communicator – able to push, influence, and hold stakeholders accountable
• Growth mindset – seeks feedback, continuously improves, and adapts quickly

Work Style - Growth Company DNA

We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor —able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow:

• Care: We put patients, clients, teammates, and outcomes first.
• Curiosity: We ask better questions, challenge assumptions, and keep learning.
• Clarity: We simplify complexity, communicate directly, and create alignment.
• Co-Creation: We collaborate across teams, perspectives, and disciplines.
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.