Tech Product Manager, Retail

Born of a simple gesture in 1976 , L'Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact
for the people around us and our planet.

Job Summary
The Retail Tech Product Manager owns the product strategy and roadmap for L'Occitane's retail technology ecosystem, supporting 170+ stores across North America. This role drives the evolution of proprietary and third-party platforms that power the in-store experience, partnering across business and technology teams to identify opportunities, prioritize investments, and deliver scalable solutions that improve store operations, beauty host productivity, and customer experience.
Job Responsibilities

• Own the product vision, strategy, and roadmap for new features across internal associate tooling, order experiences, messaging, guest identity, and post-purchase journeys.
• Lead end-to-end product delivery from discovery through launch and post-launch iteration.
• Gather qualitative and quantitative insights from store associates and customers to inform product requirements and prioritization.
• Partner with product designers, data, and retail stakeholders to identify and size new opportunities.
• Collaborate with engineering to scope solutions that balance customer value, business impact, and delivery effort.
• Drive scope alignment workshops to clarify ownership, dependencies, and priorities across cross-functional teams.
• Define and track success metrics (OKRs, KPIs) for your functional domain
• Lead change management activities to support feature rollouts impacting store associates and internal stakeholders.
• Influence senior leadership and retail stakeholders through clear written and verbal communication, including executive-level presentations and product strategy narratives.

Experience

• Bachelor's degree (BA/BS) required
• 3+ years of experience in digital product management, ideally in mobile platforms or SaaS
• Strong written and verbal communication with demonstrated ability to translate technical complexity for executive audiences
• Comfort with ambiguity and bias toward action
• Experience working with engineering and design in an agile delivery environment
• Experience managing cross-functional stakeholders beyond engineering and design
• Familiarity with payment/order experiences, CRM, or retail tech is a strong plus

The compensation for this role is $110,000 - $120,000 (based on skills, experience and with differentials applied if outside of NYC).


L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L'Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors - Trust, Curiosity, Excellence, Impact - and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.


If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every single listed qualification.

All Applicants:

L'Occitane's Privacy Statement

United States Applicants Only:

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)