Medical Scheduler

Job Title: Patient Appointment Scheduler


Industry: Healthcare / Medical Services


Location (city, state): Burr Ridge, IL


Assignment Type: Contract for an initial 3-4 months, with potential for extension or permanent employment based on performance and business needs. Permanent placement is not guaranteed.


Pay: $20-$22 per hour, depending on experience


Work Schedule: Monday-Friday, 8:30 AM-5:00 PM; onsite


Benefits: This position is eligible for medical, dental, vision, and 401(k).


About The Company:


Our client is an established healthcare organization supporting multiple physician groups and medical specialties. The organization values teamwork, professional development, and delivering a positive patient experience. Employees benefit from supportive leadership and opportunities to collaborate with providers and clinical teams.


Job Description:


We are seeking a detail-oriented Patient Appointment Scheduler to join a busy healthcare team. This role focuses on coordinating patient appointments, managing a high volume of incoming calls, verifying insurance eligibility, and assisting with patient registration. The ideal candidate has previous medical scheduling experience, proficiency with Epic, and the ability to deliver excellent customer service while navigating multiple priorities in a fast-paced call center environment.


Key Responsibilities:

• Handle approximately 50-60 or more incoming calls daily, assisting patients with scheduling and general inquiries.
• Coordinate appointments across various medical specialties, including endocrinology, orthopedics, ENT, pulmonary medicine, and infectious diseases.
• Help patients schedule, reschedule, and manage appointments with appropriate providers.
• Collect and update patient demographic information to maintain accurate medical records.
• Verify insurance eligibility and review network participation using real-time eligibility tools.
• Collect applicable copayments while continuing the scheduling process regardless of payment status.
• Document patient interactions and scheduling information accurately within Epic.
• Forward prescription refill requests and patient medical concerns to the appropriate clinical team.
• Navigate multiple systems while maintaining productivity, attention to detail, and accurate documentation.
• Work closely with colleagues and clinical staff to ensure efficient patient access and scheduling operations.

Qualifications:

• Previous healthcare scheduling, patient access, or medical call center experience required.
• Hands-on Epic experience required.
• At least 1-2 years of call center-based medical scheduling experience preferred.
• Experience scheduling appointments for one or more medical specialties is highly desirable.
• Knowledge of insurance plans, eligibility verification, and in-network coverage.
• Familiarity with patient registration, demographic updates, and copayment collection.
• Excellent customer service, communication, and telephone etiquette.
• Strong multitasking, organization, and decision-making skills.
• Ability to manage high call volumes while maintaining accuracy and professionalism.
• Reliable attendance, a collaborative mindset, and a commitment to quality patient support.
• Positive management references demonstrating dependability and strong performance preferred.

Additional Details:

• Openings: 2
• Training: Approximately 30 days of training provided.
• Work Environment: Onsite, call center-based setting.
• Systems: Epic and Salesforce.
• Parking: Free onsite parking available.
• Transportation: Personal vehicle recommended.
• Interview Process: One onsite interview.
• Start Date: As soon as possible.

Perks:

• Supportive leadership and an approachable management team.
• Collaborative environment that encourages teamwork.
• Opportunities to connect with providers and become familiar with clinical teams.
• Exposure to a variety of medical specialties and scheduling workflows.
• Potential for contract extension or permanent employment based on performance and business needs.
• Opportunity to develop healthcare patient access and scheduling skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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