Customer Service Representative
$18 - $22 per hourTimberland Bank
Customer Service Representative
Department/Location: Customer Service / Downtown Aberdeen
Employee Reports to: Branch Operations Manager
FLSA: Hourly; Non-Exempt position
Status: Full-Time 76-80 Hours
Rate of Pay: $18.00-22.00 an hour
Summary/Objective: Provides exceptional customer service by actively offering Timberland Bank products and services while performing all essential functions and job duties.
Essential Job Functions:
* Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
* Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
* Process withdrawals.
* Identify counterfeit currency.
* Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
* Cross-sell bank products and services.
* Refer customers to the proper department for issues that cannot be resolved at the teller line.
* Count and roll loose coins.
* Issue personal money orders and cashier's checks for U.S. Savings Bonds.
* Accept loan payments: verify payment amount and issue receipts.
* Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
* Ensure teller station is properly supplied.
* Close accounts when requested.
* Follow procedures for removing accounts for dormancy.
* Balance drawer daily.
* Redeem US. Savings Bonds.
* Maintain appropriate currency logs.
Vacancy posted 2 days ago
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