Dispatcher

Nason Mechanical is hiring for a Dispatcher in Auburn, Maine!!!

Are you the kind of person who thrives in a fast-paced environment, loves keeping things organized, and can juggle multiple priorities without missing a beat? Do you enjoy being the calm in the chaos-the one who gets things done and keeps everyone on track? If so, you might be the perfect fit for our Dispatcher role at Nason Mechanical

As a Dispatcher, Your Primary Responsibilities Would Be:

• Deliver excellent customer service by providing friendly and professional experience during all client interactions.
• Handle customer complaints or issues with empathy and resolve them in a timely manner.
• Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels.
• Prioritize and dispatch HVAC, and Plumbing Techs based on urgency, location, and skillset.
• Coordinate and schedule preventive maintenance, service appointments, considering customer availability, technician availability, and service requirements.
• Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.
• Maintain clear and timely communication with clients, service technicians, and other team members.
• Provide updates on technician arrivals, delays, and any changes to scheduled appointments.
• Ensure effective communication between technicians and clients to address any questions or concerns.
• Accurately record and maintain detailed service records, including client information, service requests, technician assignments, and work performed.
• Collaborate with service technicians, and other team members to ensure seamless service delivery.
• Share relevant information and feedback to improve overall operational efficiency.

Qualifications:
• "Can do" attitude with a team player mentality
• Customer Service oriented
• Excellent time management, multi-tasking, and organization skills
• Excellent written and oral communication skills
• Strong problem-solving, and analytical skills
• Ability to deal effectively with a multitude of individuals at all organizational levels
• At least 1 year of experience dispatching
• At least 1 year of customer service experience
• High school diploma or equivalent

What's In It For You:
• PTO & Paid Company Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match

If you are committed to providing outstanding service, we want to hear from YOU! Apply Now!

About Us:

Nason Mechanical Systems, A Fidelity Company, is a full-service HVAC/Mechanical Services contractor based in Auburn, Maine. Nason Mechanical Systems serves clients in medical, educational, industrial, food service, and commercial markets, with a focus on service and maintenance, as well as specializing in design-build solutions, energy efficiency, and high-pressure steam plant management. Nason Mechanical Systems is committed to delivering tailored services through strong collaboration, clear communication, and a client-centered approach.


The Nason Mechanical Systems team brings extensive experience, collectively holding over 130 professional licenses and certifications. We take pride in developing long-term partnerships with our clients and continually investing in Team Member training to stay at the forefront of industry innovations.