Level 2 Desktop Technician - Sumter, SC

Level 2 Desktop TechnicianOur organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. All positions are onsite, unless otherwise stated.Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Sumter, SC and provide end-user support. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives.End User Support:Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.Troubleshoot and resolve Windows operating system, application, and peripheral device issues.Deliver Microsoft 365 and business productivity application support.Assist end users with account access, device setup, and day-to-day technical support needs.Provide VIP and executive-level technical support as required.Device Deployment & Lifecycle Management:Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.Perform hardware upgrades, break/fix repairs, and warranty coordination activities.Execute device refreshes, migrations, and asset lifecycle management processes.Maintain accurate asset inventory records and tracking documentation.Support device patching, compliance, and security requirements in accordance with customer standards.Site Technology Support:Support printers, label printers, handheld scanners, RF devices, and other workplace technology.Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed.Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.Infrastructure & Smart Hands Support:Provide onsite "smart hands" support for infrastructure and network teams.Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures.Support cabling, rack installations, and technology deployment projects.Participate in site moves, adds, changes, and infrastructure upgrade initiatives.Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.Service Delivery & Operational Excellence:Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.Meet established service level agreements (SLAs) and maintain accurate ticket documentation.Communicate effectively with end users, site leadership, and cross-functional support teams.Identify recurring issues and recommend process improvement opportunities.Ensure compliance with customer security, safety, and operational policies and standards.