Customer Assistance Representative III

Customer Assistance Representative III Agency: 340 Oklahoma State Department of Health, District 8. Location: Ardmore - 405 S. Washington. Salary: Up to $41,000.00, based on education and experience. Full Time / Part Time: Full-time. Work Schedule: Monday – Friday. Primary Hours: 8:00am – 5:00pm. Position Summary This position is responsible for assisting customers who seek services and information at the county health department. Duties include collecting client demographic and billing information, answering phones, filing, appointment scheduling, data entry, and responding to customer questions and needs. Position Responsibilities / Essential Functions Frontline customer service: complete client registrations, process WIC benefits, answer telephone calls, coordinate with other departments, collect and enter billing information, accept and document payments, perform light typing, schedule appointments, provide general information to the public, file, and maintain client records. Maintain program reports and access the Oklahoma Health Care Authority Medicaid web portal daily to check Medicaid eligibility, complete online applications, or reinstate coverage for families or individuals. Maintain records such as inventories of supplies, statements of expenditures, reconcile departmental records with central records, prepare correspondence, forms, and reports. Handle correspondence related to special fields or programs regarding agency rules, policies, procedures, or requirements. Perform sorting and filing tasks: answer phones, take messages, disseminate information, sort and deliver mail, post and record data. Enter and retrieve information using a PC or other data processing equipment; review coded and uncoded source documents; proof data and make routine corrections. Examine reports and documents for completeness, appropriateness, adequacy, and conformity to established requirements; follow up on discrepancies. Receive or deliver materials and equipment; presence at the office is essential. Other duties as assigned. Other Duties Demonstrate knowledge of and support mission, vision, values, policies, operating instructions, confidentiality standards, and the code of ethical behavior. Work effectively in a team environment, participating and assisting peers. Benefits Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre‑existing condition exclusions or limitations. Flexible spending accounts for health care and/or dependent care expenses. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave in the first year for full‑time employees. 11 paid holidays per year. Student loan repayment options and tuition reimbursement. Employee discounts with a variety of companies and vendors. Longevity bonus for years of service. Education and Experience One year of clerical office work plus three years of customer service experience in processing tax returns, bookkeeping, or closely related work; or equivalent combinations. Substitutions: thirty semester hours of college, including six semester hours in business or public administration, plus the required experience. Preferred Qualifications Skill‑based pay available for bilingual duties. Valued Knowledge, Skills, and Abilities Knowledge of state laws and rules concerning agency operations; accounting principles and practices; various business organization types; office practices; business arithmetic; methods and techniques for conducting research; training principles and techniques; supervisory principles and practices. Ability to read and interpret laws, communicate effectively both orally and in writing, establish and maintain effective working relationships with others, apply laws and rules to individual problems, organize and direct the work of others, and construct various types of reports. Physical Demands and Work Environment Work is performed in an office setting with climate control and moderate noise levels. Requires talking, standing, walking, and reaching with hands and arms. Long periods of sitting and daily use of computers and phones are common. Travel associated with the position may be required. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. #J-18808-Ljbffr