Solid Waste Customer Service Representative

Join Our Solid Waste Team and Make a Difference in Your Community! 1 Full-Time Position Available As a Full-Time Scale House Solid Waste Customer Service Representative , no two days are the same. Whether opening or closing the scale house or assisting customers by phone, you’ll be the friendly and knowledgeable first point of contact for residents and contractors. You’ll help customers check in to dispose of waste, answer questions about refuse collection services, coordinate extra trash pickups, resolve container issues, explain service costs, and provide holiday schedule information. If you enjoy serving the public, working in a fast-paced environment, and learning something new every day, this is a rewarding opportunity to build your skills while making a direct impact in the community. Join a supportive team environment where you can grow professionally, develop valuable municipal operations knowledge, and gain insight into how the City’s Solid Waste Division keeps our community clean and running smoothly. Incumbents are responsible for providing routine clerical and administrative support as a function of the Solid Waste facility. REPORTING STRUCTURE: Receives direction from the Special Waste & Transfer Station Supervisor or higher-level management staff. Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion. Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas. Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load. Receives and processes payments in person, by mail, over the phone, and from the City’s website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures. Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files. Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use. Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event. Runs standard reports according to established timelines, or as directed. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Performs other duties of a similar nature or level. Knowledge (position requirements at entry): Customer service principles. Basic math. Record keeping and file management principles. Modern office procedures, methods, and use of technological equipment including database management. Abilities (position requirements at entry): Work a variety of shifts including weekends, and holidays. Organize records in an easily retrievable fashion. Operate a variety of modern office equipment and tools. Work on a variety of tasks simultaneously in person, and on the phone. Routinely demonstrate the City of Casper core values. Perform basic math calculations. Learn, explain, and follow applicable procedures and policies. Maintain confidentiality. Answer phones and provide assistance to customers via multiple modes of communication. Accurately proofread numerical and text data. Accurately type documents at a reasonable rate of speed. Be flexible with assignments which may change. Perform a variety of office and computer tasks. Prepare clear, accurate and concise reports. Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks. Maintain a neat and professional appearance. Communicate effectively verbally and in writing. Follow written and verbal instructions and directions. Establish and maintain effective working relationships with those contacted in the course of work. Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor. Skills (position requirements at entry): Providing customer service. Maintaining accurate records and files. Typing and data entry. Using a computer and related software applications. Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public. Oral and written communication, sufficient to exchange or convey effective information and to receive work direction. Operating modern office equipment, software and operating systems/applications. EDUCATION and EXPERIENCE High school diploma or equivalent (G.E.D.) required. LICENSING and CERTIFICATIONS Possession of a valid Wyoming driver’s license preferred. The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Women, minorities, and individuals with disabilities are encouraged to apply. Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination). As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes. Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence. Physical and Environmental Conditions City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include: Emergency response/rescue Handling or working with hazardous materials, including chemicals as well as solid and liquid waste Operating or maintaining water and wastewater systems Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems CDL operations and driving Operating power-driven machinery or equipment Creating or modifying health, financial, security and or risk documents or assessments Working with or directing minors Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. A job in this category requires a good deal of walking or standing which is why it isn’t categorized as sedentary. Incumbents in this position work indoors and outdoors, regardless of weather conditions. When working indoors incumbents are in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent standing, walking, typing, and customer contact, both by telephone and in person. Incumbents in this position will typically stand up to four hours consecutively and frequently walk outside to inspect refuse that is entering the Solid Waste facility. #J-18808-Ljbffr