Front Desk Agent (Overnight Relief)

Job Title

Job duties include but are not limited to:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.
• Arranges for luggage to be delivered to guest room.
• Checks guest out of the hotel, preparing and explaining the bill.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.

Interaction with guest is in person and by phone. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

• Ideal candidate will have:
• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up.
• Previous hotel front desk and hospitality experience is strongly preferred. Must be available to work weekends, days, evenings and holidays.

We Offer:

• Hourly: $31.89
• Medical/Dental/Vision Insurance
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and discounted rates
• Free on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule:

• Full-Time: PM's/ Overnights
• Weekends/Holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.