Host/Hostess - North Shore Steaks & Seafood

Job Posting

Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County's fastest-growing industry.

The ideal cook candidate is a skilled, disciplined professional with a strong culinary foundation and a commitment to excellence. They must be detail-oriented, organized, and capable of executing precise techniques under pressure while maintaining composure and cleanliness. A deep understanding of ingredients, presentation, and timing is essential, along with a collaborative mindset and respect for the hierarchy of the kitchen. The candidate should demonstrate passion for hospitality and take pride in contributing to an elevated guest experience through consistently exceptional cuisine.

A Host is the first and last impression a guest receives in The Temporary and our outlets. Therefore, it is a critical position.

Essential Job Functions:

• Consistently following established sequence of service to provide the highest level of service to our guests
• Building and establishing a personal clientele through guest interaction, name/face recognition
• Anticipating guests needs and responding appropriately
• Greeting guests with eye contact, a smile, and a sincere welcome as soon as they enter the restaurant
• Name usage whenever possible is key
• Polite communication with guests regarding any delays or changes in their table or reservation
• Sincere farewell with a smile
• Performing all opening and closing duties daily, as assigned per shift
• Maintaining cleanliness of host area and entrances to insure a positive first impression
• Working as a team to insure the highest level of guest satisfaction
• Following all policies and procedures set forth by the company
• Following all health and safety regulations
• Communicating effectively with management and team members alike
• Maintaining the highest level of professionalism with both guests and team members
• Utilizing OpenTable for reservations and walk ins to obtain guest info
• Seating guests in a polite and efficient manner at a reasonable pace for service
• Assisting servers/bartenders/server assistants when possible to keep the flow of the dining room moving
• Responsible to comply with all managers and direct supervisor requests

Preferred:

Bi-lingual a plus

Certificates, Licenses, Registrations:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Knowledge/Skills/Abilities:

Hosts must possess a working knowledge of the systems used within our company. In particular the host must be proficient in the following:

• Opening and closing procedures
• Food knowledge
• Beverage knowledge
• OpenTable
• Phone system

Benefits:

• Medical, Dental, & Vision
• Voluntary Life, AD&D, & Disability Insurance
• Volunteer Time Off,
• Ventra Program
• 401K + Employer Match
• Paid Time Off
• Tuition Reimbursement

Salary Range: $15.20- $24.00 + Tips

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.