Customer Service Representative

Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), headquartered in Clearwater, Florida, is a third‑party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing all across the United States. Job Summary Provide prompt, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes and written correspondence. Primary Responsibilities Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/insured about the status of a policy or any other question they may have. Place outgoing calls to provide or obtain information. Document all calls while in progress using the online documentation program. Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques. Process customer requests using internal and client‑mandated procedures. Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail. Efficiently process the Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards. Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts. Primary Skills & Requirements High school diploma or GED equivalent Insurance background preferred Up to 2 years of proven customer support experience Strong phone contact handling skills and active listening Familiarity with Microsoft Office products Ability to adapt and respond to different types of people and tasks Excellent communication and documentation skills Ability to multi‑task, prioritize, and manage time effectively and efficiently Reliable transportation and the ability to be punctual and dependable May have agent license but no active appointments Benefits Available We value flexibility and recognize the importance of work‑life balance. This role will begin as fully onsite to support learning and team integration. As proficiency is demonstrated, hybrid work opportunities may be introduced, dependent on business needs and department practices. Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr