Senior Support Analyst
United IT Solutions
JOB DESCRIPTION
This person will support digital online applications that are custom-built banking solutions that our customers will directly use.
This person will support digital online applications that are custom-built banking solutions that our customers will directly use.
- Participate with other developers and/or contractors in troubleshooting and identifying problems.
- Provide technical support on technical matters
- Show drive and interest in learning new systems, applications, technologies, and most importantly business domains
- Work in a fast-paced environment and will be good at multitasking
- Provide Incident and Problem Management support for all Digital applications
- Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications
- Good to have Digital Application Monitoring utilizing the following tools:
- DynaTrace
- SPLUNK
- Production Assurance for Infrastructure Releases
- Disaster Recovery support for annual Testing
- Maintenance window monitoring
- Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects
- Status update in Daily Service Review Meetings
- Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site
- Provide Level 1 & Level 2 support for application and platform issues
- Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned
- Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
- Own incident resolution and keep user informed of status
- Provide expected time of availability for delayed streams and processes
- Update ticket resolution status and details in the ticket management system(s)
- Respond to user requests and queries
- Escalate incidents to Level 2/3 development team as needed with summary analysis
- Escalate incidents to appropriate interfacing support team or external teams such as product vendors
- Update knowledgebase with support information (ex. Known errors and solutions for these errors)
- Provide clarifications on data issues identified in the application
- Working knowledge of SQL Server or equivalent
- Self-directed / Independent problem solving
- Excellent oral and written communication skills
- Experience operating in a large-scale environment
- Exhibit best practices, follow standards and present suggestions while remaining flexible and open
- In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.
- HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards
- Professional experience with the .NET framework (C#, ASP.NET, XML) or Java
- Performance analysis and tune JVM based services
- Professional experience with scripting languages (e.g., PowerShell, Python, etc.)
- Knowledge of TFS to manage an Agile development lifecycle
- Experience in financial industry and in a Regulatory and Compliance environment preferred
- Familiarity with large scale system monitoring and alerting frameworks
- Expertise utilizing Cloud Infrastructure such as Azure, AWS
- Experience creating effective resource plans that ensure a high level of performance
- Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability
- Experience with Agile and DevOps methodologies
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Support Analyst in Columbus, OH vacancy
- ...Job Title This person will support digital online applications that are custom-built banking solutions that our customers will directly use. Participate with other developers and/or contractors in troubleshooting and identifying problems. Provide technical...SeniorFor contractorsFlexible hours
United IT
Columbus, OH7 days ago - ...demands to travel. Job Description: OnBase Applications Support Coordinator will have experience in managing applications, with... ...minimum of one year of experience in an OnBase Applications Support Analyst with experience in managing applications, with a strong...SeniorLive inLocal areaFlexible hours
Accenture
Columbus, OH1 day ago - ...Senior Help Desk Analyst We are currently accepting resumes for a Senior Help Desk Analyst position in Columbus, OH. This position is Onsite. Benefits offered: Medical, Vision, Dental, 401 K. The selected candidate will perform the following duties: On Site Position...SeniorContract work
UNICON International
Columbus, OH4 days ago - ...Our client is currently seeking a IS Technical Specialist: III (Senior) This job will have the following responsibilities: Primary Qualifications - Bachelor's degree in Computer Science, Information Systems, Business or a related field/experience. -...Senior
The Judge Group
Columbus, OH1 day ago - Abacus is seeking a Sr. Analyst for their Enterprise Service Desk in Columbus, Ohio. The ideal candidate will lead IT support initiatives, implement cloud environments, and mentor team members. Responsibilities include resolving service tickets, managing IT infrastructure...Senior
$47k - $55k
...Senior Service Desk Analyst Req number: R7778 Employment type: Full time Worksite flexibility: Remote Who we are CAI is... ...a Senior Service Desk Analyst , you will deliver Level 1 support to end users in a healthcare environment while serving as...SeniorFull timeContract workWork at officeLocal areaRemote workWorldwideAfternoon shiftCAI
Columbus, OH3 days ago- We are looking for a talented IT Technical Analyst‑ Senior to join our team specializing in Systems/Information Technology for our Corporate... ..., and best practices. Strengthen testing outcomes by supporting test strategy development and execution to confirm solutions...SeniorWork experience placementRelocation package
- Manifest Solutions is currently seeking a Senior Technical Business Analyst for an onsite position in Columbus, OH. Able to understand stakeholder needs... ...system configuration Participate in process redesign and support including using tools, responding to user questions,...SeniorWork experience placement
- Sr. Systems Admin / Technical Specialist 1 Confidential Mandatory Skills: Logon Procs 5+ years a) Create b) Change SCLM - Change Control 5+ years a) Create structures b) Maintain structures c) SCLM file maintenance REXX routines 5+ years...Senior
Charter Global
Columbus, OH4 days ago - AEP is seeking a Business HR Partner in Columbus, OH, to support HR functions across various disciplines, enhance organizational effectiveness, and maintain strong relationships with key partners. The role requires a Bachelor's degree in HR Management and four years of...Senior
- Teradata Corporation (SE) is seeking a Sr. Principal Architect to lead architectural strategies for their Core Platform. This senior role, reporting to the VP of Engineering, involves defining a coherent technical architecture, mentoring top architects, and engaging with...Senior
- JPMorgan Chase & Co. is seeking a Senior Principal Software Engineer in Columbus, Ohio, to lead technical strategy and software development. The ideal candidate will have over 12 years of hands-on software engineering experience, particularly in high-throughput data platforms...Senior
$63.9k - $80k
...On-Site Support, Analyst II Location: Euclid - 26250 Employment Status: Salary Full-Time Function: Information Technology Pay Grade and Range: AIT025-P2 ($63,904 - $80,000) Bonus Plan: AIP Target Bonus: 10.0 Internal Candidate Eligibility Criteria:...Full timeLocal areaLincoln Electric Holdings
Columbus, OH15 hours ago- ...people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge,...Work at officeLocal areaRemote workNight shift
PENN Entertainment
Columbus, OH7 hours ago - ...Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging... ...experience for millions of Americans. The ENHD Support Analyst is a key member of our fully remote team, responsible for...Contract workRemote workAfternoon shift
ASM Research, An Accenture Federal Services Company
Columbus, OH3 days ago - ...Equity, Fixed Income, and Alternatives, to support strategy implementation to individual... ...thinking to our clients. As an Analyst within the managed Platform Services (MPS... ...recommendations for process improvements for review by senior team members. Assist with data tasks,...Work at office
JPMorgan Chase Bank, N.A.
Columbus, OH3 days ago $71k - $100k
...This role serves as the primary point of contact for users of a DoD financial management application, providing responsive support, clear communication, and operational coordination to ensure users can effectively access and use the system. In addition to user support,...Contract workWork experience placementH1bWork at officeSMX Corporation
Columbus, OH2 days ago- ...Computer Operator Senior The Computer Operator Senior provides first level support by monitoring and controlling our computer systems. They coordinate with colleagues to ensure system batch is performed accurately. They provide support to resolve system issues within...SeniorFull timeH1bWork at officeRemote workWork from homeFlexible hoursShift work
Huntington
Columbus, OH4 days ago $143.7k - $198.7k
...improvement. How you’ll make an impact: Lead the design and implementation of scalable, highly available, and secure infrastructure to support IT technology tools like Okta, GSuite, Slack, Jamf, and Palo Alto Firewalls. Champion a culture of continuous improvement within...SeniorRemote work- JPMorganChase is seeking a Senior Principal Software Engineer in Columbus, Ohio. This role focuses on leading development and enhancing cloud-based technologies within the Consumer & Community Bank Technology team. The ideal candidate brings over 10 years of software engineering...SeniorBank staff
$143.7k - $198.7k
A leading fintech company in the United States is seeking a Sr IT Engineer to design, implement, and scale robust infrastructure while promoting automation and security practices. The ideal candidate will have significant experience in DevOps and cloud integrations, as ...SeniorRemote workDevOpsChat
Columbus, OH2 days ago$106.61k - $284.28k
...Summary: Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization's efforts to develop and... ...strategic vision in establishing the CVS Digital team. The Senior Manager is responsible for leading and scaling a high-performing...SeniorHourly payFull timeTemporary workWork experience placementLocal areaCVS Health
Columbus, OH7 hours ago- Vertiv Co is seeking an IT End User Services Analyst to provide foundational technical support to all users, based onsite at their Westerville, OH headquarters. Key responsibilities include responding to service desk tickets, providing second-level user support, and assisting...
- SUMMARY The Confluence Support Analyst is responsible for supporting the implementation and continuous enhancement of the Confluence financial reporting platform for the Financial Administration Department. KEY ACCOUNTABILITIES Assists with development and review of workflows...Work at officeLocal area
- A recruitment firm is seeking a Technical Support Analyst to provide hands-on technical support for end users in Columbus, Ohio. This early-career role involves troubleshooting hardware, software, and application issues, while ensuring excellent customer support. The ideal...
- MPOWERHealth in Columbus, Ohio, is seeking an IT Support Specialist to provide technical support for various IT-related systems. The ideal candidate will have a Bachelor's degree or equivalent experience, at least one year in a similar role, and strong skills in customer...Work at office
- ...Third Party) Responsibilities Prioritize, communicate, triage, and resolve issues in a timely manner. Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely Maintain asset and software inventory...Remote work
- ...Equity, Fixed Income, and Alternatives, to support strategy implementation to individual... ...Firm's best thinking to our clients. As an Analyst within the managed Platform Services (MPS... ...for process improvements for review by senior team members. Assist with data tasks, including...Work at office
- A leading technology consulting firm is seeking a Technical Support specialist in Columbus, Ohio. The role involves providing ongoing support and maintenance of production and development systems, troubleshooting incidents, and implementing standard changes. Candidates...Remote job
- ...Columbus, Ohio. The role involves ensuring the stability and reliability of IT services, troubleshooting technical issues, and providing support across multiple facilities. The ideal candidate will have at least 2 years of hands-on experience in IT support, strong...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Support Analyst. Be the first to apply!
Related searches
- technical support assistant Columbus, OH
- technical analyst Columbus, OH
- end user support technician Columbus, OH
- IT assistant Columbus, OH
- help desk assistant Columbus, OH
- IT support technician Columbus, OH
- operations support technician Columbus, OH
- desktop support analyst Columbus, OH
- support analyst Columbus, OH
- technical associate Columbus, OH