Software Support Specialist

Software Support Specialist
Location: Remote (must be in EST/CST time zones)
- Des Moines, IA or Indianapolis, IN Onsite is PREFERRED
Terms: Contract (Replacement Resource)
Interview Style: 1-2 Rounds Virtual

Preferred Qualifications:
Bilingual English / Spanish
API querying tools (Swagger, LINQPad)
MS Visual Tools (.Net, Visual Studio)
We need this role to focus more on science background and analytical skills


Requisition Number:
2024-1347 (FSD)

Desired Role & Level:
Role / Level: Software Support Specialist / Jr

Location:
North America (must be on CST/EST time zone)
Remote - candidate can be considered as remote if in the US and living more than 50 miles from indicated Global Business Center locations at Johnston or Indianapolis.

Project Scope and Brief Description:
We need this role to focus more on science background and analytical skills. We want them to be able to learn how to troubleshoot Farming Solutions and Digital software quickly, so they can hit the ground running. Some technical experience is preferred. This role will work within a team of system specialists responsible for supporting R&D software and systems for researchers located in North and Latin America.

Responsibilities:
• Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
Perform Tier 2 level investigation and troubleshooting of proprietary research software.
Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
Learn proprietary research processes and systems to provide software solutions.
Manage and update knowledgebase articles.
Perform UAT and smoke testing prior to software deployment.
Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.
Skills / Experience:
• Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields
Proficient in MS Office and MS Excel
Basic SQL scripting
Strong analysis and problem-solving skills
Excellent written and verbal communication
Self-motivated, resourceful, and innovative
Ability to learn quickly and manage priorities in a fast-paced development environment
Go-getter attitude
Ability to work well in a culturally diverse team and independently
Preferred Qualifications:
• Bilingual English / Spanish
• PI querying tools (Swagger, LINQPad)
• MS Visual Tools (.Net, Visual Studio)