Call Center Representative

Call Center Representative

We are seeking a dedicated and experienced Call Center Representative for a well known client of ours in Allentown, PA! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers! This is a temp-to-perm position in office. This is NOT a remote position. Schedule: Mon-Fri 8am-5:30pm (first two weeks of training will be 9am-4pm)

Responsibilities:

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns for a Waste Management company.
• Provide accurate information regarding products and services while maintaining a high level of customer satisfaction.
• Document customer interactions through data entry in our computerized system.
• Utilize medical terminology when assisting customers in a medical office setting.
• Maintain phone etiquette to ensure clear communication with customers.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Follow up with customers as needed to ensure resolution of their concerns.
• Stay updated on product knowledge and company policies to provide accurate information.

Working hours: 8:30 AM - 5:00 PM

Skills:

• Previous experience in customer service, particularly in a medical office environment, is highly desirable.
• Familiarity with medical terminology to assist customers effectively.

Qualifications:

• Strong data entry skills with attention to detail.
• Excellent verbal communication abilities in English; bilingual or multilingual skills are a plus.
• Proficient phone etiquette to create a positive impression during calls.
• Ability to work well under pressure while managing multiple tasks efficiently.
• Strong interpersonal skills with the ability to empathize with customers and provide solutions.
• Must pass a urine drug screen + criminal background check

Education:

High School

Experience:

0-1 years