Restaurant Assistant Manager- FOH Team Lead

DEPARTMENT: Store Management Operations
REPORTS TO: Restaurant General Manager
SUPERVISION EXERCISED: Front-of-house team members and other team members as assigned
POSITION TYPE: Restaurant Management Team Member

Do you believe that dreams are built on smiles? At T’s, we do — literally! We hire SMILES, cook smiles, and serve smiles. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch within our community.

Our team is everything to us. Smiling teams equal smiling guests, and that’s what T’s is all about.

ABOUT US

T’s Restaurant Group is a growing, family-owned restaurant group that has been a Rhode Island tradition since 1982. We currently have locations in Cranston, East Greenwich, and Narragansett. With a commitment to carefully sourcing local food and products around the New England area, and with an eye on sustainability and partnerships with family-owned farms and businesses, we support real food, fresh ingredients, local purveyors, and sustainable choices whenever possible.

We are devoted to providing our teams and guests with a culture of gratitude, respect, safety, and belonging. We value life’s journey and believe in sharing the journey together, celebrating life one day at a time, one plate at a time.

ABOUT THE POSITION

As the Restaurant Assistant Manager / Front-of-House Team Lead, you are responsible for assisting the Restaurant General Manager and management team in the daily operations of the restaurant. This role focuses on front-of-house leadership, guest service, team member coaching, shift execution, and maintaining T’s standards of hospitality, cleanliness, safety, and service.

The Restaurant Assistant Manager helps create a positive and organized restaurant environment by supporting team members, ensuring guests receive responsive and friendly service, and assisting with daily operational needs. This position requires a hands-on leader who can communicate clearly, coach team members in the moment, uphold company standards, and help ensure a quality guest experience.

PERKS + BENEFITS

At T’s Restaurant Group, we are proud to offer a supportive team environment, growth opportunities, and a variety of benefits designed to support our team members.

Benefits may include:

• Ongoing development, growth, and advancement opportunities
• Positive and supportive team culture
• Competitive wages with annual performance reviews
• Paid Time Off Programs
• Day-only schedule — never work nights
• Flexible and predictive scheduling
• Meal benefit for T’s team members, whether on shift, off shift, or visiting any T’s location
• Home for the Holidays — Thanksgiving and Christmas Day OFF
• Tickets at Work Program, offering exclusive discounts, special offers, preferred seating, and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels, and more
• Employee Assistance Program (EAP), offering voluntary, confidential support resources at no charge, including counseling support, financial resources, work-life solutions, and legal guidance
• Pet Insurance
• 401(k), subject to plan eligibility
• Accident Insurance, subject to plan eligibility

Additional benefits for eligible full-time team members may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Life Insurance

DUTIES + RESPONSIBILITIES

Guest Service

• Ensures that all guests feel welcome and are given responsive, friendly, and courteous service at all times, with a focus on T’s touch points of hospitality.
• Maintains a kind, welcoming, and inclusive environment where all team members and guests feel a sense of belonging.
• Responds to guest concerns and complaints, taking appropriate action to turn dissatisfied guests into return guests.
• Promotes T’s commitment to serving smiles and creating a memorable breakfast, brunch, and lunch experience.
• Supports a hospitality-first culture by modeling T’s service standards during every shift.

Team Building

• Promotes T’s team spirit of positivity and a team-centered approach to the hospitality and culinary experience at all times, in all ways.
• Creates a culture of fairness and inclusion by following T’s policies, procedures, job descriptions, and training programs, and by maintaining healthy boundaries with team members.
• Provides coaching and direction to team members regarding operational and procedural issues.
• Assists with interviewing, hiring, supervision, development, and, when necessary, termination of team members.
• Trains and develops team members by providing ongoing feedback and establishing performance expectations.
• Maintains a positive working relationship with team members to foster cooperation, morale, productivity, and efficiency.

Operational Responsibilities

• Ensures a safe working and guest environment.
• Fully understands and complies with all federal, state, county, and municipal regulations and reporting requirements that pertain to health, safety, and labor requirements of the restaurant, team members, and guests.
• Assists in managing shifts, including daily decision-making, daily scheduling needs, and operational planning, while upholding standards, product quality, cleanliness, and guest service.
• Investigates and follows up on food quality and service concerns to support consistent restaurant standards.
• Supervises portion control and quantities of preparation to minimize waste.
• Fills in where needed to ensure guest service standards and efficient operations.
• Assists with coordinating multiple tasks, including food, beverage, and labor cost awareness, while maintaining required standards of daily restaurant operations.

Financial

• Controls cash and sales receipts in accordance with restaurant policies and procedures.
• Adheres to company standards and service levels to increase sales and minimize costs.
• Ensures that end-of-day receipts are correct and deposited to the bank at the end of the shift.
• Supports responsible use of labor, food, beverage, and supply resources during daily operations.

Food Safety

• Enforces sanitary practices for food handling, general cleanliness, and specified maintenance.
• Ensures compliance with operational standards, company policies, federal, state, and local laws, and ordinances.
• Maintains a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Assists in daily food preparation when needed.
• Estimates food needs, places orders with distributors, and schedules delivery of fresh food and supplies when needed.
• Adheres to Food Safety and Alcohol Safety standards.

Community Involvement

• Supports a positive presence in the local community and participates in restaurant-level community involvement when applicable.

Other Duties

• Performs other duties as assigned.

ABOUT YOU

We are looking for someone who has the desire to lead and support an enthusiastic team of hospitality professionals who are dedicated to creating and executing a memorable dining experience for our guests. This position requires a positive, hands-on leader who is passionate about guest service, team development, and daily restaurant operations.

This position is right for you if you are guest-focused, team-oriented, dependable, organized, and committed to upholding T’s standards of hospitality, cleanliness, safety, and service. If you enjoy coaching team members, supporting smooth shifts, and creating a welcoming restaurant experience, you will enjoy this position.

QUALIFICATIONS + REQUIREMENTS

Education and Experience

• High School Degree required; college degree preferred in hotel or restaurant management.
• A minimum of two years of restaurant experience.
• Prior experience in restaurant management or supervision of staff preferred.
• Proficient with Point-of-Sale systems and other guest service technology platforms.
• Required certification in ServSafe Alcohol and First Aid, or ability to obtain required certifications within two months of hire.
• Flexibility in schedule and the ability to work weekends are required.
• Must be eligible to work in the United States.
• Must agree to a background check.
• Excellent written and verbal communication skills; proficient in the English language.

Professional Requirements

• Self-discipline, initiative, leadership ability, and an outgoing personality.
• Pleasant, polite manner and a strong, positive presence.
• Strong guest service skills with a passion for hospitality.
• Ability to motivate team members to work as a team to ensure that food and service meet appropriate standards.
• Must be able to handle the pressure of coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess strong communication skills for working with diverse staff and potential candidates.
• Possesses excellent organizational, interpersonal, problem-solving, and collaboration skills.

Accountabilities

• Keeps the Restaurant General Manager promptly and fully informed of all issues, including problems, unusual matters of significance, and positive events, and takes prompt corrective action where necessary or suggests alternative courses of action.
• Adheres to job responsibilities and performance objectives.
• Maintains a favorable working relationship with all team members to foster and promote a cooperative and harmonious working climate that is conducive to maximum team member morale, productivity, efficiency, and effectiveness.

Working Conditions

• Hours may vary depending on the needs of the restaurant.
• Ability to perform all front-of-house restaurant functions.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and various equipment, as well as operate phones, computers, copiers, and other office equipment.
• May be required to work at various locations on a limited basis to support business needs, leadership coverage, or emergency situations.

T’s Restaurant Group is proud to be an Equal Opportunity Employer, committed to a diverse, inclusive, and belonging work environment.

Compensation details: 22.5-24.5 Yearly Salary

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