Patient Relations Specialist

Job Description

Job Description

Mountain State Oral & Facial Surgery, part of a leading network including Greater Charlotte Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery, and The Facial Centers, all supported by P3 Partners, is seeking a dedicated Patient Relations Specialist to join our rapidly expanding team. Our organization specializes in advanced oral, maxillofacial, and facial cosmetic care across multiple states including West Virginia, Virginia, Kentucky, Ohio, and North Carolina. With decades of combined experience and a commitment to clinical excellence, our board-certified surgeons and expert teams deliver comprehensive services such as dental implants, wisdom teeth removal, corrective jaw surgery, and innovative facial aesthetic procedures. We pride ourselves on providing personalized, patient-centered care in a warm and compassionate environment, helping individuals restore function, enhance appearance, and improve overall quality of life. Behind the scenes, P3 Partners ensures seamless administrative and operational support that empowers our practices to innovate and grow. We are committed not only to outstanding patient outcomes but also to fostering a workplace where employees can thrive. We seek patient-focused, team-oriented professionals who exemplify positivity, collaboration, clear communication, and a passion for excellence throughout their careers. If you are enthusiastic about contributing to a dynamic and compassionate healthcare environment, we invite you to apply for the Patient Relations Specialist position and become part of our dedicated team.

Duties and Responsibilities:  

• Delivers customer service support to patients
• Schedules appointments
• Handles patient check-in and check-out procedures
• Performs scanning and filing tasks
• Collects payments from patients
• Maintains a clean and professional workspace, including the waiting area
• Responds to patient phone calls
• Confirms scheduled appointments
• Provides assistance with charting
• Confirms patient insurance information
• Maintains strict confidentiality
• Ensures an outstanding customer experience
• Performs any duties necessary to maintain patient flow, along with any additional tasks as assigned

Requirements

Required Skills and Abilities:

• Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
• Excellent organizational skills with strong attention to detail.
• Proficiency in computer systems, including electronic medical records (EMR) and scheduling software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proven ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
• Commitment to ongoing training, continuing education, and adherence to company policies and safety guidelines.

Physical Requirements:

• Ability to sit, squat, bend, and twist frequently.

Education and Experience:

• High school diploma or equivalent required; associate degree or higher preferred.

• Prior experience in healthcare or patient relations strongly preferred.

Benefits

• Uniform Allowance The company will provide uniforms allowance of $82.50 
• PTO - 8.5 days of paid time off per year (prorated to hire date); available after 90 days 
• *Additional days for time in position 
• Paid Holidays - 6 per year 
• Personal Time - 12 hours unpaid time per six-month period, not to exceed 3 hours per request 
• Bereavement Leave - 1-5 days paid, depending on relationship to deceased 
• Employee Assistance Program - Employees are eligible for an Employee Assistance Program offered through Paychex Flex that provides $0 visit fees to Teladoc, Good-Rx pharmacy discounts, Law Assure and Legal Access, and Retail discounts. These benefits are available immediately upon hire. 
• Continuing Education - Attendance at various seminars and classes available to all employees upon approval by management