Operations & Maintenance Technician - Customer Service Department

Job Description

Job Description

Woodard & Curran is a national engineering, science and operations firm with a simple vision for clean water, a safe environment, healthy communities and happy people. As an employee-owned company, we strive to cultivate teams that encourage collaboration in an inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership and flexibility. This commitment enables us to make a meaningful impact on our clients, communities and the planet. 

Woodard & Curran draws on the experience of hundreds of certified operators across the country, backed by the knowledge and skills of hundreds more engineers, scientists, and regulatory experts, to quickly tackle the most challenging operational issues and keep treatment plants running efficiently and in full compliance.  Woodard & Curran also aids employees in earning, upgrading, and keeping their certifications within the industry.

 

What will you be doing at Woodard & Curran?

 

Woodard & Curran has a phenomenal opportunity to join our Customer Service Department team at our Public Water Supply District #2 / East Central Missouri Project. We are looking for a Utility Worker who be responsible for changing out water meters, repairing water meters, meeting with customers about issues on water and sewer, perform locates of water and sewer lines throughout the district, and any operations/maintenance and housekeeping in accordance with contract requirements, and other customer service-related job duties.

Typical tasks include:

• Responsible for the installation of water meters in the district.
• Manage water meter inventory.
• Trouble Shooting (Routes, Water Quality Issues)
• On Call Rotation
• Read meters.
• Maintains communication with project personnel
• Performs preventive maintenance on equipment
• Perform utility locates
• Perform service orders
• Complies with all company Health and Safety procedures

What will you need to succeed?

• Proficiency with computers, including the ability to work with, Microsoft Word, Excel, Maintenance Management Programs and other job-related specific systems
• High School Graduate or Equivalent
• Minimum 3 years of professional experience in the operation of customer service.
• Possess a valid Driver’s License
• Successful candidates will be required to complete a background check, pre-placement physical and drug screen before employment.

Physical Demands/Work Environment

• The duties and responsibilities are generally performed in Outdoor environment.  The position generally involves sitting; frequent standing; frequent walking; light to moderate lifting; light carrying; frequent bending and reaching; keyboarding and telephone operation.

 

• May require an irregular work schedule and overtime hours.

 

• Performs and reviews work at interior and exterior locations that involve hazardous environments requiring protective equipment that conforms to OSHA regulations and some physical discomfort due to temperature, dust, odors, chemicals and noise. May be required to work in confined spaces, on ladders and rooftops, and in adverse weather conditions.

 

• Specific physical conditions require frequent work with chemicals, machinery, moving mechanical parts etc.

 

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

• May stand, walk, or move 6 to 8 hours daily.
• May sit for 1 to 3 hours daily.
• May perform operations and maintenance functions requiring manual dexterity and precision movements, continuous or repetitive arm and hand movements, grasping movements, and occasional forceful exertion.
• Exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling, bending and reaching, climbing stairs and ladders.
• May lift, carry, push/pull objects and materials: regularly up to 10 pounds, frequently up to 40 pounds,
• Perceive and discriminate colors or shades of colors, sounds, odor, depth and visual cues or signals.
• Visual and muscular dexterity to operate a motor vehicle including while towing portable equipment, equipment, hand tools and computer.
• May operate a variety of standard office equipment including a computer terminal and telephone.
• May be required to work in confined spaces and at elevations.
• May occasionally be required to wear hearing protection.
• May require an irregular work schedule and overtime hours.
• May require to fulfill on-call responsibilities.
• May be required to wear a respirator.
• May involve working in inclement weather conditions.

 

The duties and responsibilities are generally performed in a outdoor environment, and may be performed both indoors and outdoors.  Moderate exposure to dirt, dust, pollen, odors, wetness, humidity, rain, temperature and noise extremes, hazardous materials and chemicals, machinery, moving mechanical parts, vibrations, electric currents, traffic hazards, and water hazards.

Depending on qualifications and experience.

Mutual Dispute Resolution (MDR)

 

As part of our commitment to a fair and respectful workplace, Woodard & Curran uses a  Mutual Dispute Resolution (MDR)to help resolve most employment-related concerns efficiently and consistently.

What this means:

• MDR applies to both you and the Company
• Most workplace-related disputes are resolved through  binding arbitration , rather than court proceedings
• Certain exceptions are outlined in the full agreement

 

AS PART OF THE APPLICATION PROCESS, YOU’LL BE REQUIRED TO REVIEW AND ACKNOWLEDGE THE MDR.

\uD83D\uDD17  Review the full agreement here: Mutual Dispute Resolution Agreement

 

 

Employee Support & Benefits

 

Retirement Savings:

• 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed

 

Time away from work:

• Observed holidays: Choose up to 8 holidays to observe annually
• Vacation: Accrued based on years of experience and calculated on hours worked
• Sick time: Paid sick time for non-work-related illness or injury.
• Parental leave : Up to 80 hours of Paid Parental Leave for child bonding

 

Coverage and support for your needs and well-being:

• Disability: Paid short- and long-term disability
• Health : Medical plan options; plus dental and vision plans.
• Life : Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.
• Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources.

 

Workplace Information

 

E-Verify Participation

Woodard & Curran participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees. As part of this process, we display the required Notice of E-Verify Participation and Right to Work posters. 

\uD83D\uDD17 View required Right to Work and E-Verify posters here.

 

Equal Employment Opportunity & Accessibility

Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer.

\uD83D\uDD17 View our Equal Employment Opportunity Policy
\uD83D\uDD17 View the "Workplace Discrimination is Illegal" poster 

 

Inclusion & Belonging

We welcome individuals from all backgrounds and believe diverse perspectives strengthen our ability to serve clients and communities.

As an employee-owned company, we are committed to fostering a respectful and inclusive environment where employees can grow, contribute fully, and deliver meaningful impact.

 

Recruitment Agency Policy

We do not accept unsolicited resumes from recruitment agencies. Submissions without a signed agreement in place will be considered unsolicited and not eligible for referral fees.

 

Text Message Communication Notice:

To support an efficient hiring process, we may send brief SMS updates or reminders. You may opt out at any time by replying “STOP.”

 

Terms, Privacy & Use of AI in Hiring 

\uD83D\uDD17 Woodard & Curran Terms of Use

\uD83D\uDD17 Woodard & Curran Privacy Statement

 

We may use artificial intelligence (AI) tools to support aspects of the hiring process (e.g., application review or resume screening). These tools assist our team but do not replace human decision-making. All final hiring decisions are made by people.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.