Technical Support Engineer

Job Description

The Technical Support Engineer will also analyze and resolve software application issues and work

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closely with the Support Manager to ensure correct resolution. Candidates must be energetic possess a strong motivation to learn new technologies and provide remarkable customer service. High level of communication and follow through skills are two key strengths for this role. Traveling up to 25% is a requirement for this position.

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Requirements Background:

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● Solid 4-5 years minimum overall in a business IT support role

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● 1 or more technical certifications (MCP, MCSE, A+)

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● Bachelor's degree from a four-year college or technical school

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Technical Experience:

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● Microsoft Windows 10/11 Desktop OS administration and troubleshooting

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● Printer configuration and troubleshooting

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● Network print management administration

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● Office 365 Business and Enterprise Edition support (including Outlook and SharePoint)

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● Desktop Hardware Configuration and Management

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● VPN configuration and support

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● Video, Web and voice conferencing

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● Microsoft Dynamics (SL / GP) a plus but not a requirement

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● Mobile Device Management – (Intune MDM experience a plus)

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● Active Directory Administration and User Management (both local and M365)

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● Background in enterprise software support and training a plus

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● SMART board administration and troubleshooting a plus

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● Experience working with helpdesk ticketing systems (ZenDesk a plus)