Certified Shift Manager (Age 21+)

Shift Leader

At McDonald's, great leaders create great experiences for customers and crew alike. As a Shift Leader, you are responsible for running successful shifts, developing team members, and ensuring operational excellence in Quality, Service, Cleanliness, and Value (QSCV).

If you're ready to step into leadership and grow your career, we're ready for you!

Qualifications:

• Strong leadership and communication skills
• Ability to lead in a fast-paced, high-energy environment
• Strong problem-solving and decision-making skills
• Previous restaurant or supervisory experience (preferred)
• Professionalism, dependability, and accountability
• Open availability (including mornings, evenings, weekends, and holidays)
• Reliable personal transportation
• Bilingual abilities are a plus (Excellent verbal and written communication skills required in English & Spanish)

The following certifications and leadership development courses are required by McDonald's and must be completed and maintained:

• Valid ServSafe Certification
• Leadership Transitions (LT)
• Developing The Leader In Me (DLIM)

These certifications ensure you are fully prepared to lead safely, effectively, and in alignment with McDonald's operational standards.

As a Shift Leader, you are accountable for managing people, processes, and performance during your assigned shifts. You'll help deliver the McDonald's experience by:

• Food Safety Ensure all food safety standards and procedures are followed at all times
• Quality Food Production Oversee accurate and efficient preparation of all menu items
• Exceptional Customer Service Lead the team in delivering outstanding guest experiences
• Managing Crew Supervise, coach, and motivate Crew Members during shifts
• Internal Communication Maintain clear communication between team members and management
• Inventory Management Assist with product counts, waste control, and proper stock rotation
• Scheduling Support Support staffing levels to meet operational needs
• Training Train and develop new and existing employees using approved training systems
• Daily Maintenance and Cleanliness Ensure restaurant cleanliness standards are maintained
• Safety and Security Enforce safety procedures and secure restaurant assets
• Cash Handling & Accountability Manage cash control procedures and ensure accuracy
• Shift Documentation & Reporting Complete required checklists and operational reports
• Performance Coaching Provide real-time feedback to improve team performance
• Labor & Cost Controls Help manage labor deployment and minimize food waste

You are responsible for setting the tone of the shift and ensuring standards are executed consistently.

Growth & Career Opportunities:

At McDonald's, leadership growth is intentional and supported. As a Shift Leader, you gain:

• Advanced people leadership experience
• Operational and financial management skills
• Training and performance management expertise
• A pathway to Department Manager and General Manager positions

Many of our General Managers began their careers as Shift Leaders!

Benefits & Perks:

• Competitive pay scale based on performance
• Direct Deposit
• 2 weeks paid vacation for certified managers
• Health insurance coverage (eligibility requirements apply)
• $100 Employee Management Referral Bonus (for referrals who remain employed 90+ days)
• Flexible scheduling (based on business needs)
• Free uniforms
• Free or discounted meals
• Archways to Opportunity education programs

For more information on these benefits, apply today! Additional information is available in our restaurants.